Platform Engineer - III (DB Specialist - YugabyteDB)

Keywords Intl1; Pune District; Hybrid; INR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Hybrid setup

Worker's insurance

Paid Time Offs

Other employee benefits

Job summary

Helpshift, part of Keywords Studio, seeks an experienced backend engineer to design and maintain scalable data systems using YugabyteDB. The role requires deep knowledge of Clojure and Java, strong CS fundamentals, and a proven track record with distributed architectures.

You will mentor peers and contribute to hiring while delivering high-quality features for a massive user base. The position offers a hybrid work setup in India, with collaboration across product and infrastructure teams to

Qualifications

• 6+ years of server-side software development experience.
• Experience with YugabyteDB at scale (distributed).
• Strong working knowledge of Clojure and Java.
• CS fundamentals: data structures and time complexity.
• Experience designing and architecting complex systems.
• Experience with benchmarking systems for performance and failure detection.
• Knowledge of POSIX OS (Mac OS X / GNU/Linux).
• Proficient with CLI tools for daily tasks.
• Excellent problem-solving and proactive issue resolution.
• Excellent verbal and written communication.
• Experience coaching and mentoring peers.
• Bachelor’s degree in Computer Science (or equivalent).

Responsibilities

• Design and develop features for 820M monthly users and scalable to 100K+ RPS.
• Own business-driven data management in YugabyteDB.
• Identify gaps and optimize database usage across the product.
• Collaborate with Infrastructure to maintain YugabyteDB clusters and scale infrastructure.
• Occasionally lead cross-team projects and review code/design.
• Ensure best practices and contribute to hiring/onboarding.

Skills

YugabyteDB

Clojure

Java

Data structures

Time complexity

System design

Benchmarking

POSIX

CLI

Problem solving

Communication

Mentoring

Bachelor's degree in CS

Education

Bachelor’s degree in Computer Science

Tools

Job description

About Us

Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service product, companies can resolve issues efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on 2 billion+ devices worldwide and serves more than 820 million active consumers. Some numbers that illustrate our scale:

• 85k/RPS
• 30ms response time
• 300 GB data transfer/hour
• 1000 VMs deployed at peak

We are looking for an ambitious, experienced, driven and solution orientated individual with experience and expertise in YugabyteDB. You will be an integral part of our product and platform development team, collaborating with multiple teams to deliver high-quality and highly scalable products.

Requirements

• 6+ years of medium to large scale server-side software development experience.
• Experience in working with databases, specifically YugabyteDB, at scale (distributed setup).
• Strong working knowledge of a backend programming language like Clojure and Java in production.
• In-depth knowledge of CS concepts like data structures and time complexity of algorithms.
• Experience of designing and architecting complex systems.
• Experience with benchmarking systems for performance, and failure detection.
• Knowledge of Posix compliant operating systems (we develop on Mac OS X and deploy on GNU/Linux).
• Comfortable using CLI tools for achieving day-to-day tasks.
• Excellent problem-solving skills and a proactive approach to issue resolution.
• Excellent verbal and written communication skills.
• Experience with coaching and mentoring peers.
• Bachelor’s degree in Computer Science (or equivalent).

Responsibilities

• Design and develop product features that are delivered to 820M monthly active users and can scale to 100K+ RPS.
• Take complete ownership of business driven data management in our primary live database YugabyteDB.
• Identify the gaps and optimize database usage across the product.
• Work with Infrastructure teams to
  • maintain the database clusters (primarily YugabyteDB).
  • stabilize and scale the database infrastructure across the organisation.
• Occasionally lead cross-team projects and collaborate with developers, QAs, and other departments.
• Review others’ code and design.
• Ensure best practices for software development are followed by the team.
• Contribute to hiring and onboarding processes.
• Keep calm and learn every day.

Nice to Have

• Strong knowledge of functional programming is a plus (we use Clojure).
• Exposure to project management and related tools.

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

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