Platform Engineer - III (DB Specialist - YugabyteDB)

Keywords Studios; Maharashtra; Hybrid; INR 2,800,000 - 4,200,000; Full time

Benefits offered by this job

Hybrid setup

Worker’s insurance

Paid time off

Job summary

Helpshift, a Keywords Studio, seeks an experienced backend engineer to design and scale features for 820 million monthly users using YugabyteDB. You will own data management in YugabyteDB, optimize usage, and collaborate with Infrastructure to maintain clusters.

We value strong CS fundamentals, architecture experience, and mentoring skills. A hybrid work setup and strong problem-solving are required.

Qualifications

• 6+ years of medium to large scale server-side software development experience.
• Experience with YugabyteDB at scale (distributed setup).
• Strong backend knowledge in Clojure or Java, in production.
• Solid CS fundamentals: data structures, algorithms and time complexity.
• Experience designing and architecting complex systems.
• Experience benchmarking systems for performance and failure detection.
• Familiar with POSIX-compliant OS and CLI usage.
• Excellent problem-solving, communication and mentoring skills.
• Bachelor’s degree in Computer Science or equivalent.

Responsibilities

• Design and develop features for 820 million monthly users with scalable RPS targets.
• Own business-driven data management in YugabyteDB.
• Identify gaps and optimize database usage across products.
• Collaborate with Infrastructure to maintain and scale YugabyteDB clusters.
• Occasionally lead cross-team projects and review code/design.
• Contribute to hiring and onboarding processes.

Skills

YugabyteDB experience

Backend language (Clojure or Java)

Distributed systems

CS concepts (data structures, time)*

System design & architecture

Performance benchmarking

POSIX OS knowledge

CLI proficiency

Communication skills

Mentoring/ coaching

Education

Bachelor’s degree in Computer Science

Tools

macOS

GNU/Linux

Job description

About Us

Helpshift – a Keywords Studio, bridges the disconnect between conventional customer service channels such as email and phone support and a growing consumer base that does more on mobile phones and prefers messaging as the primary mode of communication. Through Helpshift’s AI‑powered customer service product, companies can resolve issues efficiently, boosting customer satisfaction. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging‑first customer support. Helpshift is installed on 2 billion+ devices worldwide and serves more than 820 million active consumers.

Some numbers that illustrate our scale:

• 85k RPS
• 30 ms response time
• 300 GB data transfer per hour
• 1,000 VMs deployed at peak

Job Overview

We are looking for an ambitious, experienced, driven and solution‑orientated individual with expertise in YugabyteDB. You will be an integral part of our product and platform development team, collaborating with multiple teams to deliver high‑quality and highly scalable products.

Requirements

• 6+ years of medium to large scale server‑side software development experience
• Experience working with databases, specifically YugabyteDB, at scale (distributed setup)
• Strong working knowledge of a backend programming language such as Clojure or Java in production
• In‑depth knowledge of CS concepts such as data structures and algorithmic time complexity
• Experience designing and architecting complex systems
• Experience benchmarking systems for performance and failure detection
• Knowledge of POSIX‑compliant operating systems (we develop on macOS and deploy on GNU/Linux)
• Comfortable using CLI tools for day‑to‑day tasks
• Excellent problem‑solving skills and a proactive approach to issue resolution
• Excellent verbal and written communication skills
• Experience coaching and mentoring peers
• Bachelor’s degree in Computer Science (or equivalent)

Responsibilities

• Design and develop product features that are delivered to 820 million monthly active users and can scale to 100 k+ RPS
• Take complete ownership of business‑driven data management in our primary live database YugabyteDB
• Identify gaps and optimize database usage across the product
• Work with Infrastructure teams to
  • maintain the database clusters (primarily YugabyteDB)
  • stabilize and scale the database infrastructure across the organisation
• Occasionally lead cross‑team projects and collaborate with developers, QAs, and other departments
• Review others’ code and design
• Ensure best practices for software development are followed by the team
• Contribute to hiring and onboarding processes

Nice to Have

• Strong knowledge of functional programming is a plus (we use Clojure)
• Exposure to project management and related tools

Benefits

• Hybrid setup
• Worker’s insurance
• Paid time off
• Other employee benefits to be discussed by our Talent Acquisition team

Helpshift embraces diversity. We are proud to be an equal‑opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.