Platform Software Engineer - II

Keywords Intl1; Pune District; Hybrid; INR 2,400,000 - 4,000,000; Full time

Benefits offered by this job

Hybrid setup

Worker's insurance

Paid Time Offs

Talent Acquisition discussion in India

Job summary

Helpshift, part of Keywords Studio, seeks an experienced backend engineer to strengthen the core platform for billions of users. You will design, implement, and review scalable services in a fast-paced, cutting-edge environment, mentored peers, and drive robust test coverage.

Requirements include 4+ years in server-side development, fluency in Clojure/Java, strong CS fundamentals, and experience with distributed data stores. Hybrid work setup and a comprehensive benefits package are offered.

Qualifications

• 4+ years of medium to large scale server-side software development experience.
• Strong working knowledge of Clojure and Java in production.
• Solid CS fundamentals: data structures and time complexity.
• Knowledge of system design and architecture.
• Experience with YugabyteDB, Redis, Elasticsearch, Kafka or PostgreSQL.
• Comfort with POSIX operating systems (Mac OS X / GNU/Linux) and CLI tools.
• Experience in writing unit and integration tests; good debugging skills.
• Excellent problem-solving and communication abilities.
• Bachelor’s degree in Computer Science (or equivalent).

Responsibilities

• Work on resiliency, availability and latency of core platform and services for 820M MAU and scalable to 100K+ RPS.
• Collaborate with multiple databases and ensure interoperability across components.
• Take ownership and publish internal reusable services and APIs.
• Enable feature teams to leverage the Core platform.
• Write clean code with test coverage.
• Review others’ code to maintain standards.
• Mentor junior team members.
• Optimize applications for speed and scalability.
• Participate in the hiring process.
• Keep calm and learn every day.

Skills

Clojure

Java

Backend development

System design

Data structures

Algorithms

Unit tests

Code reviews

Mentoring

Education

Bachelor’s degree in Computer Science

Tools

YugabyteDB

Redis

Elasticsearch

Kafka

PostgreSQL

POSIX OS

Job description

About Us

Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service product, companies can resolve issues efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on 2 billion+ devices worldwide and serves more than 820 million active consumers. Some numbers that illustrate our scale:

• 85k/RPS
• 30ms response time
• 300 GB data transfer/hour
• 1000 VMs deployed at peak

We are looking for an ambitious, experienced, driven and solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment. You will be an integral part of our product and platform development team, collaborating with multiple teams to deliver high-quality and highly scalable products.

Requirements

• 4+ years of medium to large scale server-side software development experience.
• Strong working knowledge of a backend programming language like Clojure and Java in production.
• Thorough knowledge of CS fundamentals: Data structures and time complexity of algorithms.
• Knowledge of system design and architecture.
• Experience in working with any one of YugabyteDB, Redis, Elasticsearch, Kafka or Postgresql.
• Knowledge of Posix compliant operating systems (we develop on Mac OS X and deploy on GNU/Linux).
• Comfortable using CLI tools for achieving day-to-day tasks.
• Efficiency with code editor of choice.
• Experience in writing unit and integration tests.
• Excellent problem-solving skills and a proactive approach to issue resolution.
• Excellent verbal and written communication skills.
• Bachelor’s degree in Computer Science (or equivalent).

Responsibilities

• Work on the Resiliency, Availability and Latency of our Core platform and services that are delivered to 820M monthly active users and can scale to 100K+ RPS.
• Work with multiple databases and ensure scalability for the interacting platform components.
• Take ownership and publish (internal) reusable services and APIs.
• Enable feature teams to use the Core platform.
• Write clean code with proper test coverage.
• Review others’ code and ensure that it is up to organization standards.
• Mentor junior members of the team.
• Optimize application for maximum speed and scalability.
• Participate in the hiring process.
• Keep calm and learn every day.

Nice to Have

• Knowledge of frontend development and tools, especially JavaScript and React.
• Knowledge of functional programming is a plus (we use Clojure).
• Experience with benchmarking systems for performance, and failure detection.
• Experience in working with any of the above databases at scale is good to have.

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, colour, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.