Planisware - IS Technology Specialist-2

ABB; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

ABB is seeking a professional for a Fixed Term Contract role focused on digital solutions implementation and user support in Bengaluru, Karnataka. Your contributions will enhance organizational efficiency while collaborating with sales and engineering teams.

This hybrid role involves system configuration, troubleshooting, and continuous feedback loops for product improvement. Candidates should have expertise in Planisware, Azure DevOps, and scripting in Bash.

Qualifications

• Experience in end-to-end digital solutions implementation including configuration.
• Proven ability to provide user training and support.
• Strong collaborative skills to work with product and sales teams.

Responsibilities

• Support installation and optimization of services.
• Identify and report inefficiencies.
• Review requirements and manage service issues.

Skills

Digital solutions implementation

User training

Technical expertise in Planisware

Scripting (Bash, Planisware)

DevOps practices

Tools

PostgreSQL

MS-SQL

Linux/Windows servers

Azure DevOps

IIS

Job description

Reporting

Position reports to: IS Service Owner-Project Management tool

Your role and responsibilities

In this role, you will have the opportunity to support the organisations vision and strategic direction. Each day, you will apply IT knowledge and expertise to help solve complex technical or professional activities. You will also showcase your expertise by being a key resource, a definitive source of knowledge about services and solutions, to contribute your expertise to enhance organisational efficiency.

The work model for the role is: #L1-Hybrid

Contract details

This job is for Fixed Term Contract for 2 Years. This role is contributing to the IS project management domain. Main stakeholder is the IS service owner for the project management domain.

Accountable for

• Involving and proactively supporting the installation, management, maintenance, and optimisation of the service for your area of responsibility and cross‑functional processes.
• Identifying, consolidating, and reporting any inefficiencies or improvement opportunities.
• Reviewing requirements and specifications and identifying those that require action within your scope of responsibility.
• Installing and testing new versions and investigating and coordinating the resolution of potential and actual service problems.

Qualifications for the role

• Led end‑to‑end implementation and onboarding of digital solutions, including system configuration, testing, deployment, and post‑go‑live support to ensure smooth adoption in customer environments.
• Provided user training and ongoing support, troubleshooting issues, improving system usability, and driving higher productivity and customer satisfaction.
• Collaborated with sales, product, and engineering teams to understand customer needs, support pre‑sales activities, and deliver tailored digital solutions.
• Leveraged strong technical expertise in Planisware, Linux/Windows servers, PostgreSQL/MS‑SQL, IIS, and Azure DevOps, along with scripting (Bash, Planisware) for system optimisation and automation.
• Contributed to product improvement and DevOps practices by gathering feedback, suggesting enhancements, and supporting release management, monitoring, and continuous delivery.