Phone Banking Officer-Inbound Voice Process | Banking Customer Support

HY Fly Consultancy; Mumbai, Thane; On-site; INR 195,000 - 273,000; Full time

Benefits offered by this job

Annual Bonus upto 30% of fixed CTC

Incentives

Job summary

HY Fly Consultancy in Mumbai is hiring for a Banking Voice Process role. Fresh graduates or postgraduates with good communication skills are welcome to apply. In this position you will handle inbound calls and address banking queries, while assisting customers with internet/mobile banking and card-related requests.

Experience is not required for freshers; the role offers a monthly salary and growth incentives. Join a fast-paced banking support team and contribute to positive customer outcomes.

Qualifications

• Graduates and postgraduates.
• B.Com, B.A., BBA, BMS and other relevant streams.
• Good communication skills.
• Interest in banking customer service.
• No prior BPO experience required, bank accepts freshers.

Responsibilities

• Handle inbound customer calls.
• Resolve banking queries.
• Manage complaints.
• Assist with internet/mobile banking issues and card-related requests.

Skills

Excellent communication

Education

B.Com

B.A.

BBA

BMS

Job description

Salary: 17,500-24,500/month (Freshers); Experienced candidates up to 4 LPA.

• Handle inbound customer calls, resolve banking queries, manage complaints, internet/mobile banking issues and card-related requests.
• Banking voice process
• Call 9022157571

Required Candidate profile

• Graduates and postgraduates.
• B.Com, B.A., BBA, BMS and other relevant streams.
• Good communication skills.
• Interest in banking customer service.
• No prior BPO experience required, bank accepts freshers.

Perks and benefits

• + Annual Bonus upto 30% of fixed CTC
• + Incentives