Pharmacy Assistant

Apollo Pharmacy; Kakinada; On-site; INR 150,000 - 250,000; Full time

Job summary

Apollo Pharmacy in India is seeking a Pharmacy Assistant / Pharmacy Aide to support the pharmacist in dispensing medications, assist with stock management, and ensure 100% prescription fulfillment.

You will counsel patients, handle inbound calls for drug information, assist with free home delivery, manage billing, and ensure accuracy of bills and expiry checks. This role focuses on accurate dispensing, patient care, and efficient store operations.

Qualifications

• Assist the Pharmacist in dispensing drugs per doctor's prescription.
• Arrange medicines from in-house pharmacies if not available.
• Consult doctor for substitution of medicines.
• Cross-check medicines with bill for patient name, items, quantity, expiry.
• Check stock availability and raise indent based on stock.

Responsibilities

• Counsel patients/customers on health and medicines.
• Maintain good relations with customers and doctors.
• Manage free home delivery register and follow-up deliveries.
• Handle inbound calls for drug information and patient education.
• Address patient queries about drug therapy and drug information.
• Handle cash at the billing counter when required.

Skills

Customer service

Stock management

Attention to detail

Cash handling

Communication skills

Job description

PHARMACY ASSISTANT / PHARMACY AIDE

• Assist the Pharmacist in dispensing drugs according to a prescription issued by the doctor.
• In case the prescribed medicines are not available, arrange the same from the in-house pharmacies for the honor of 100% prescription.
• Substitution of medicines is to be consulted with the doctor.
• Cross check the issuing medicines with the bill concerning patient name, items name, quantity, expiry and acknowledge the bill.
• Checking out the availability of stock in the pharmacy and based on the availability of stock-raising the indent for the stock.

Customer Service

• To counsel the patients /customers on health, the reaction of medicines.
• To maintain good relations with customers/doctors.
• To maintain the free home delivery register and follow-up the medicines deliveries to the customers in time.
• Handle all the inbound calls primarily focusing on drug information, patient counseling/education, and free home delivery orders.
• Also, handle patient queries and issues concerning drug therapy and drug information.
• Handle cash in billing counter as and when required.

Cold Chain Management

• Storing the drugs under proper conditions of refrigeration and security.
• To prepare bills in computer and collect the cash.
• Check quantity, MRP, batch number, and date of expiry of the received items from stores before entering into computer.

Inventory Management & Sales

• To enter stocks in computer and take the printout of receipt from stores (RS) for cross-checking with items issues list from stores based on the stock availability.
• If necessary importing/exporting the stock from nearby pharmacies through BT (Branch Transfers).
• If a stock is not available at near pharmacies, directly communicating with DC – in charge and visiting the DC and collecting the necessary stock with the period based on the emergency.
• To maintain the record for no stock items and follow-up the same.
• Ensure that 100% physical stock is tallied according to category (Tablets, Syrups, Injections, Fluids, Ointments, Liquids, Capsules, Powders, Drops, Surgicals, and Miscellaneous) twice a week.
• Daily rack wise verification of fast-moving items.
• Ensure shift hand-over and take-over is given before leaving the work area.
• Focus on sales and strive to attain the target of the pharmacy.
• Perform any other job assigned by the in-charge as per exigencies of work.

Compensation & Benefits

This job is on company rolls offering competitive pay, benefits and attractive incentives. NOTE: Eligibility for candidates with Non- Pharmacy qualification with relavant Pharmacy Retail experience ONLY.