Pharmacy Assistant

Apollo Pharmacy; Gaurela-Pendra-Marwahi; On-site; INR 150,000 - 210,000; Full time

Job summary

Apollo Pharmacy is seeking a Pharmacy Assistant to support pharmacists in dispensing medications, manage stock, and assist in billing. The role requires counseling patients, handling inquiries, and ensuring timely home delivery and customer satisfaction.

The position emphasizes accuracy in billing, stock checks, and collaboration with doctors, while maintaining strong customer relationships and contributing to sales targets.

Qualifications

• Experience in pharmacy operations and retail pharmacy environment.
• Strong communication and patient counseling abilities.
• Ability to handle cash and billing processes.

Responsibilities

• Assist Pharmacist in dispensing drugs per prescription and manage stock replenishment.
• Counsel patients and customers on health and medicines, handle drug information queries.
• Maintain relations with customers and doctors; manage free home delivery follow-ups.
• Answer inbound calls focusing on drug information and patient education; resolve queries.
• Ensure accurate billing, check stock expiry, MSR details, and hand over shifts properly.
• Focus on sales and meet pharmacy targets; perform other duties as assigned.

Skills

Customer service

Communication

Patient counseling

Cash handling

Tools

Inventory software

Job description

PHARMACY ASSISTANT / PHARMACY AIDE

• Assist the Pharmacist in dispensing drugs according to a prescription issued by the doctor.
• In case the prescribed medicines are not available, arrange the same from the in-house pharmacies for the honor of 100% prescription.
• Substitution of medicines is to be consulted with the doctor.
• Cross check the issuing medicines with the bill concerning patient name, items name, quantity, expiry and acknowledge the bill.
• Checking out the availability of stock in the pharmacy and based on the availability of stock-raising the indent for the stock.

Customer Service

• To counsel the patients /customers on health, the reaction of medicines.
• To maintain good relations with customers/doctors.
• To maintain the free home delivery register and follow-up the medicines deliveries to the customers in time.
• Handle all the inbound calls primarily focusing on drug information, patient counseling/education, and free home delivery orders.
• Also, handle patient queries and issues concerning drug therapy and drug information.
• Handle cash in billing counter as and when required.

Cold Chain Management

• Storing the drugs under proper conditions of refrigeration and security.
• To prepare bills in computer and collect the cash.
• Check quantity, MRP, batch number, and date of expiry of the received items from stores before entering into computer.

Inventory Management & Sales

• To enter stocks in computer and take the printout of receipt from stores (RS) for cross-checking with items issues list from stores based on the stock availability.
• If necessary importing/exporting the stock from nearby pharmacies through BT (Branch Transfers).
• If a stock is not available at near pharmacies, directly communicating with DC – in charge and visiting the DC and collecting the necessary stock with the period based on the emergency.
• To maintain the record for no stock items and follow-up the same.
• Ensure that 100% physical stock is tallied according to category (Tablets, Syrups, Injections, Fluids, Ointments, Liquids, Capsules, Powders, Drops, Surgicals, and Miscellaneous) twice a week.
• Daily rack wise verification of fast-moving items.
• Ensure shift hand-over and take-over is given before leaving the work area.
• Focus on sales and strive to attain the target of the pharmacy.
• Perform any other job assigned by the in-charge as per exigencies of work.

Compensation & Benefits

This job is on company rolls offering competitive pay, benefits and attractive incentives. NOTE: Eligibility for candidates with Non- Pharmacy qualification with relavant Pharmacy Retail experience ONLY.