Personal Banker

Yes Bank; Phalodi; On-site; INR 240,000 - 420,000; Full time

Job summary

Yes Bank is seeking a Personal Banker at our branch in Phalodi, Rajasthan. You will manage account opening, maintenance, and closure activities, and assist customers with inquiries to ensure high service standards.

You'll coordinate with NOC, Product, and Sales RM, maintain records, monitor transactions, and uphold process quality while representing the bank with professionalism and discipline.

Responsibilities

• Processes account opening, account maintenance & account closure related formalities as per YBL process.
• Handles customer enquiries and instructions, ensuring delivery standards are met.
• Timely checks of account opening documentation and opening of accounts.
• Ensures adherence to process & documentation standards (forms/checklists, welcome calling, approvals, etc.).
• Ensures pro‑active & sustained liaison with NOC, Product, Sales RM, etc., where required.
• Maintains vigilance on the quality of forms and documentation provided.
• Ensures timely follow‑up with Sales RMs of all BUs for resolution of outstanding deferrals.
• Ensures proper scrutiny of all transactional documents submitted by the customer vis‑vis branch checklist.
• Addresses and resolves all transaction‑related enquiries.
• Ensures strong monitoring of all transactions.
• Maintains adequate records & data pertaining to customer queries and complaints for process efficiency.
• Monitors daily/weekly data points & reports affecting customer service & process adherence.
• Coordinates with relationship managers and meets key clients periodically to assess service levels and satisfaction.
• Collects CSS forms periodically and submits to NOC.
• Implements 5S, ISO 9001:2000, Six Sigma standards and meets/exceeds set quality parameters.
• Follows all processes, policies as per guidelines & audit rating of the branch.
• Ensures comprehensive compliance with internal, regulatory, and statutory requirements for various products and services.
• Attends to any audit findings and resolves them immediately.
• Maintains highest levels of discipline (punctuality, attendance, grooming standards, etc.).
• Escalates issues impacting business with possible solutions to the BSDL.
• Manages local vendors/agency relationships for smooth transaction execution.
• Completes branch upkeep & maintenance and controls cost.
• Defines performance goals at the start of the year and monitors and achieves them.
• Owns personal learning agenda; identifies development needs with manager.
• Understands competencies relevant to role and works to develop them.
• Stays abreast of professional/industry developments, new techniques, and current issues.
• Follows risk policy & processes to mitigate operational, regulatory, financial, informational, reputational, and audit risks.
• Executes established internal control systems and compiles information for departmental audits as necessary.

Job description

Job Title

Personal Banker

Department

Emerging Branch Banking (EBrB)

Account Opening & Maintenance

• Processes account opening, account maintenance & account closure related formalities as per YBL process.
• Handles customer enquiries and instructions, ensuring delivery standards are met.
• Timely checks of account opening documentation and opening of accounts.
• Ensures adherence to process & documentation standards (forms/checklists, welcome calling, approvals, etc.).
• Ensures pro‑active & sustained liaison with NOC, Product, Sales RM, etc., where required.
• Maintains vigilance on the quality of forms and documentation provided.
• Ensures timely follow‑up with Sales RMs of all BUs for resolution of outstanding deferrals.

Transactions

• Ensures proper scrutiny of all transactional documents submitted by the customer vis‑vis branch checklist.
• Addresses and resolves all transaction‑related enquiries.
• Ensures strong monitoring of all transactions.

Service & Quality

• Maintains adequate records & data pertaining to customer queries and complaints for process efficiency.
• Monitors daily/weekly data points & reports affecting customer service & process adherence.
• Coordinates with relationship managers and meets key clients periodically to assess service levels and satisfaction.
• Collects CSS forms periodically and submits to NOC.
• Implements 5S, ISO 9001:2000, Six Sigma standards and meets/exceeds set quality parameters.

Audit & Compliance

• Follows all processes, policies as per guidelines & audit rating of the branch.
• Ensures comprehensive compliance with internal, regulatory, and statutory requirements for various products and services.
• Attends to any audit findings and resolves them immediately.

Other Expectations

• Maintains highest levels of discipline (punctuality, attendance, grooming standards, etc.).
• Escalates issues impacting business with possible solutions to the BSDL.
• Manages local vendors/agency relationships for smooth transaction execution.
• Completes branch upkeep & maintenance and controls cost.
• Defines performance goals at the start of the year and monitors and achieves them.
• Owns personal learning agenda; identifies development needs with manager.
• Understands competencies relevant to role and works to develop them.
• Stays abreast of professional/industry developments, new techniques, and current issues.
• Follows risk policy & processes to mitigate operational, regulatory, financial, informational, reputational, and audit risks.
• Executes established internal control systems and compiles information for departmental audits as necessary.