Personal Banker-Inbound_Branch Banking-Service_Kurukshetra

Kotak Mahindra Bank; Kurukshetra; On-site; INR 250,000 - 350,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Personal Banker - Inbound to join our Branch Banking team in Haryana, India. The role focuses on accurate cash and non-cash transactions, delivering high-quality customer experiences, and promoting banking services.

The incumbent will be the face of the bank, address customer needs, and ensure operational accuracy and efficiency in day-to-day activities.

Qualifications

• Excellent communication, active listening, and problem-solving abilities.
• Strong numerical and data-entry accuracy, with attention to detail.

Responsibilities

• Manage cash and non-cash transactions accurately.
• Handle customer requests related to cash withdrawals, deposits, drafts, and cheques.
• Provide general banking information and resolve customer queries promptly.
• Maintain speed and accuracy in transactional processes.
• Identify and promote cross-selling opportunities for banking products.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Skills

Customer service

Cash handling

Attention to detail

Communication skills

Banking knowledge

Cross-selling

Job description

Job Description:

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.