Personal Banker-Inbound_Branch Banking-Service_Dharuhera

Kotak Mahindra Bank; Dharuhera; On-site; INR 320,000 - 460,000; Full time

Job summary

Kotak Mahindra Bank is seeking a detail-oriented Personal Banker - Inbound to join our Branch Banking team. The role focuses on accurate cash and non-cash transactions while delivering a seamless customer experience.

You will handle customer requests, promote banking services, and ensure operational accuracy and efficiency, contributing to customer satisfaction and loyalty. The ideal candidate will possess strong communication skills, a high sense of responsibility, and a customer-first

Qualifications

• Detail-oriented and customer-focused mindset.
• Excellent communication skills.
• Strong sense of responsibility and accuracy.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Skills

Detail-oriented

Customer-focused

Communication skills

Job description

Job Description: We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.