Personal Banker-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Madurai District; On-site; INR 250,000 - 450,000; Full time

Job summary

Kotak Mahindra Bank Ltd. is seeking a detail-oriented Personal Banker - Inbound to join our Branch Banking team. You will handle day-to-day cash and non-cash transactions, address customer needs, and promote banking services to support seamless customer experiences.

The role emphasizes accuracy, excellent communication, and a proactive approach to cross-selling opportunities while maintaining high standards of service and operational efficiency at the branch.

Qualifications

• Detail-oriented and customer-focused.
• Excellent communication skills.
• Keen eye for accuracy and service quality.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Job description

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.