Personal Banker-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Gwalior District; On-site; INR 300,000 - 540,000; Full time

Job summary

Kotak Mahindra Bank Ltd. seeks a detail-oriented Personal Banker - Inbound to join its Branch Banking team.

The role focuses on handling day-to-day cash and non-cash transactions while delivering a seamless customer experience. You will address customer needs, promote banking services, and ensure operational accuracy and efficiency with a strong emphasis on accuracy and customer satisfaction in a bustling branch environment.

Qualifications

• Experience in handling cash and non-cash transactions.
• Excellent communication and customer service skills.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Skills

Detail-oriented

Customer-focused

Communication skills

Attention to detail

Job description

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.