Personal Banker-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Panchkula; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Kotak Mahindra Bank Ltd in India is seeking a detail-oriented Personal Banker - Inbound to join our Branch Banking team. The role handles day-to-day cash and non-cash transactions and focuses on delivering high-quality customer experiences.

You will address customer needs, promote banking services, ensure operational accuracy, and uphold speed and professionalism in every interaction, while identifying cross-selling opportunities and maintaining regulatory compliance.

Formación

• Experience in handling cash and non-cash banking transactions.
• Ability to respond to customer queries with clarity and courtesy.
• Strong accuracy and speed in processing transactions.

Responsabilidades

• Manage cash and non-cash transactions accurately.
• Handle customer requests for withdrawals, deposits, drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in transactions.
• Identify cross-selling opportunities for banking products.
• Ensure a positive customer experience to foster loyalty.

Conocimientos

Customer service

Communication skills

Attention to detail

Descripción del empleo

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.