Performance Services Coach

Jones Lang LaSalle Incorporated; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jones Lang LaSalle is seeking a Performance Services Coach in India to join our HR Operations team. The role focuses on coaching managers, developing performance services capabilities, and ensuring compliant handling of critical employee matters. Collaboration with HR Partners and Legal is essential.

You will utilize Workday and analytics to drive improvements, support process enhancements, and promote operational excellence across the performance services lifecycle.

Qualifications

• 5+ years of HR experience with success in performance services, process improvement, or operational roles focusing on performance excellence.
• Strong coaching, analytics and stakeholder engagement skills.
• Familiarity with Workday processes and data analysis tools.

Responsibilities

• Deliver end-to-end coaching and training to managers on performance services best practices and feedback delivery.
• Collaborate with HR Partners, Legal and CoEs to resolve performance issues with compliance.
• Utilize Workday docs and CAI tools to ensure consistency and support upgrades and improvements.
• Generate insights on performance trends using data analytics for stakeholders.

Skills

Performance

Ops Excellence

Coaching

Data Analytics

Workday

Excel

Stakeholder Mgmt

Tools

Workday

CAI

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Business Title - Performance Services Coach Reporting To – India, Head of Performance Services

What this job involves:

Join our HR Operations team as a Performance Coach, where you'll play a pivotal role in delivering exceptional employee experiences across the performance services lifecycle. You'll collaborate closely with HR Business Partners and Centers of Excellence to ensure consistent, compliant, and compassionate handling of critical employee matters.

What your day-to-day responsibilities will look like:

Manager Capability Development & Coaching:

• Deliver end to end targeted coaching and training to managers on performance services best practices and feedback delivery techniques
• Assist managers with drafting and executing written warnings, clarifications of expectations, performance plans and executing terminations.
• Provide individual mentoring and skill-building support to managers to improve their performance services capabilities

Collaboration with Performance Services Partners

Effectively partner with employee relations, legal and HR partners to resolve performance services issues

Operational Excellence and Performance Tools:

• Utilize Workday process documentation to ensure performance services consistency
• Utilize performance services tools including CAI to help managers role play and execute difficult conversations
• Support Workday system upgrades and process enhancements by testing functionality, gathering user feedback, and recommending improvements

Performance Analytics & Continuous Improvement

• Utilize Workday data and advanced analytics to generate actionable insights on performance trends, operational efficiency, and organizational capability gaps
• Present findings and improvement recommendations to stakeholders using data visualization and business intelligence tools

Compliance & Quality Assurance:

• Ensure all performance services activities maintain 100% compliance with country, state, and local regulations while optimizing operational efficiency
• Support conflict resolution processes by providing thorough documentation, analysis, and evidence-based recommendations

Qualifications:

Experience: 5+ years of HR experience with demonstrated success in performance services, process improvement, or operational roles focusing on performance excellence

Core Competencies:

• Proven experience in performance services and operational excellence
• Strong project services skills and the ability to simplify the complex
• Knowledge of performance services methodologies, and compliance frameworks

Technical & Communication Skills:

Proficiency in Workday, Excel and data analysis tools, combined with excellent coaching, presentation, and stakeholder services abilities

Location:

On-site –Bengaluru, KA, Gurugram, HR Scheduled Weekly Hours: 40

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.