Delivery Lead Manager

Accenture Infrastructure and Capital Projects, LLC; Bengaluru; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

Accenture, Bengaluru, India, is seeking a Delivery Lead Manager with 13–18 years of experience in Talent Acquisition and end-to-end recruitment. You will oversee workforce planning, sourcing, screening & onboarding, and drive RPO operations across the account, ensuring SLAs and client satisfaction.

Responsibilities include leading a large recruitment team, managing budgets, implementing process improvements, and coordinating with Mobilization and Transition teams to deliver new projects within

Qualifications

• End-to-end talent acquisition experience.
• Experience in RPO delivery and recruiting operations.
• Strong workforce planning and stakeholder management.

Responsibilities

• Meet or exceed recruitment metrics across multiple locations.
• Lead day-to-day client interactions and ensure delivery excellence.
• Manage recruitment budgets and cost-to-serve within targets.
• Mentor and develop operations managers for greater accountability.
• Drive process improvements and operational excellence initiatives.

Skills

Talent Acquisition

RPO delivery

Workforce planning

Education

Any Graduation

Job description

Skill required

Talent Acquisition- end to end - Talent Identification

Designation

Delivery Lead Manager

Qualifications

Any Graduation

Years of Experience

13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com

What would you do?

Strategic development and ongoing operation of all Recruitment services under the client account including Workforce planning, Sourcing, Screenin& onboarding . Responsible for leading and influencing the delivery of RPO operational activities, and maintains a strong knowledge of Operational best practices. Recruitment Operational activities include delivery of all Recruitment Dashboards, responsible for the overall maintenance and delivery of all Recruitment services. HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and all Service Management activities (including measurement of SLAs and OLAs). Talent Acquisition - End to End involves managing the entire recruitment process from start to finish. This includes identifying job needs, sourcing candidates, conducting interviews, and making job offers. The goal is to efficiently fill positions with the best talent. Responsibilities also include onboarding new hires and ensuring a smooth transition into the company. This role is crucial for building a strong and effective workforce. Assess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps.

What are we looking for?

• Candidate meets the educational ,industry & role specific experience criteria to be put across HR screening.
• Candidate meets the sourcing criteria & within the standard compensation bracket for the role, basic communication skills to be put through for written assessment
• Candidate nearer to the target on skill/knowledge required should be put on hold and considered again depending on the pipeline of the resources available to meet the hiring targets
• Candidates fit the role requirement but above the standard compensation offered should be refered to delivery/transition lead for decision Knowledge of Recruitment operations with Experience in RPO( Recruitment Process outsourcing ) delivery
• Have proven record of managing large team in RPO
• Knowledgeable on HRO - Work force Data Admin and Recruitment - Should have Experience in Hnadling non-It roles.
• Firm understanding of Challenges and complexitues of global RPO (Preferred) - Have good client management experience - Have managed / been actively part of transition of new process - Should display good understanding of Operational Excellence methodologies to improve performance and should have actively participated in process improvement programs and initiatives or sponsored them

Roles and Responsibilities

• Key responsibilites:
• Meet or exceed primary and secondary metric as defined contractually in the client agreement across Talent Aquistion Delivery and across multiple locations
• Manage day to day client interactions and communications representing Accenture in front of client Senior Leadership
• Manage overall operations budget and maintain cost to serve and ensure we are meeting the project financial targets and are operating at optimal level within budget
• Mentor and develop operations managers to take up greater responsibilities within the deal and across the organization
• Develop and deploy process improvement initiatives and process optimization projects within the deal
• Provide overall direction to the projects to ensure smooth operations and also ensuring client issues are handled with utmost urgency and care
• Participate in various strategy and tactical session and provide overall operational direction to support the strategy and vision of the organization
• Responsible for completing transition of new projects smoothly in conjunction with Mobilization and Transition team and ensuring stable/capable operations within 90 days of go live
• Lead Operational Excellence initiatives within the Service Delivery Organization - Should be able to create Sourcing & Screening strategy for different regions & levels of hiring
• Utilize Reporting tools to determine root cause performance issues and work directly with Operations team to address issues and provide guidance to organization to stay on course or make course corrections
• Support OADM in management of all client relationship globally for the assigned project and is responsible for issue escalation and resolution combined with partnership creation.
• Handling any delivery related issues or escalation from the client end

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.