People Support Specialist

Workday, Inc.; Pune District; Hybrid; INR 1,400,000 - 2,600,000; Full time

Benefits offered by this job

Flex Work (hybrid/remote options)

Job summary

Workday, Inc. in Pune, India, is seeking a seasoned People Support Specialist to ensure a seamless Workday experience for employees and managers. You will resolve Tier 2 escalations, test system changes, and drive process improvements within HR operations.

The role demands hands-on Workday module expertise (HCM, Recruiting, Compensation), sharp problem-solving, and excellent communication. A flexible hybrid schedule supports collaboration with global teams and field stakeholders.

Qualifications

• 6+ years of experience in HR Operations or HRIS.
• Hands-on experience in Workday modules such as HCM, Recruiting, and Compensation.
• Strong testing, troubleshooting, and change-management capabilities.
• Excellent written and verbal communication skills and customer-service orientation.
• Aptitude for using AI tools to enhance HR processes.

Responsibilities

• System Support & Escalation: primary contact for Tier 2 Workday escalations.
• Testing & Change Management: coordinate and execute UAT for enhancements and releases.
• Process Improvement: optimize HR processes and employee self-service resources.
• Stakeholder Collaboration: work with HR Partners and COEs to align with business objectives.
• Data Management: ensure data integrity and manage EIB data loads.

Skills

HR operations experience

Attention to detail

Multitasking in fast-paced environment

Customer service mindset

Willingness to work with AI tools

Education

Workday certifications (optional)

Tools

Workday HCM

Workday Recruiting

Workday Compensation

Job description

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

Join our People Operations team, the central hub that powers our company's HR systems and processes. As a People Support Specialist, you will be a crucial member of the team ensuring a seamless and efficient Workday experience for all employees and managers. We are a highly collaborative group that partners with every function in Human Resources—from Recruiting and Talent Experience to Total Rewards and Global Mobility to support our global workforce.

About the Role

This role is focused on operational excellence and continuous improvement of our core HR systems. You will be a subject matter expert, responsible for maintaining the integrity and performance of our HR processes.

Your key responsibilities will include:

• System Support & Escalation: Serve as the primary contact for Tier 2 Workday escalations, troubleshooting complex issues and providing timely, effective solutions to our stakeholders.
• Testing & Change Management: Coordinate and execute User Acceptance Testing (UAT) for system enhancements, new configurations, and major Workday releases to ensure they function flawlessly.
• Process Improvement: Manage key operational processes and enhance employee self-service (Tier 0) resources, always looking for ways to improve efficiency and the user experience.
• Stakeholder Collaboration: Work closely with HR Partners and Centers of Excellence (COEs) to understand their needs, gather feedback, and ensure our systems are aligned with business objectives.
• Data Management: Take ownership of data integrity by managing processes like Enterprise Interface Builder (EIB) data loads with precision.

About You

We are looking for a proactive problem-solver with a strong technical aptitude and a passion for creating great employee experiences.

Basic Qualifications:

• 6+ years of experience in HR Operations, HRIS, or a related field, with hands‑on experience in Workday modules such as HCM, Recruiting, and Compensation.
• Proven ability to test system enhancements, troubleshoot issues independently, and learn complex processes quickly.
• Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines in a fast‑paced environment.
• Strong customer‑service orientation with excellent written and verbal communication skills.
• Aptitude for and willingness to work with modern AI tools to enhance HR processes.

Other Qualifications:

• Project management experience will be preferred
• Professional fluency in a second language such as German, French, Spanish, or Italian would be an added advantage

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Equal Opportunity and Accommodations

Workday is proud to be an equal opportunity workplace.

Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

You may view the Workday's Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links.

Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision‑making to any degree.

Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or religious reasons, or as otherwise provided under applicable law.

Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodation, exercising a privacy right, or cooperating in an investigation in accordance with applicable law.

Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.

If you require a reasonable accommodation, you may email [e-mail], as far in advance as possible.