People Success Partner

Dezerv; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Dezerv in Bengaluru is seeking a People Success Partner to own the Management Trainee cohort, drive onboarding, engagement, development, performance and retention. You will partner with business leaders to craft growth journeys and ensure MTs are set up for long-term success.

You will design the MT journey, build infrastructure, and leverage AI tools to automate reporting while aligning with leadership priorities and local HR processes.

Qualifications

• 3-4 years of experience with program management, especially large cohorts.
• Ability to translate MT outcomes into business impact.
• AI-forward approach using tools like Claude/ChatGPT to automate trackers and reports.
• Genuine interest in coaching early-career talent and MTs.
• Excellent stakeholder management with cross-functional collaboration.
• Strong execution, data-driven decisions, and ability to own outcomes.
• Comfort with ambiguity and building processes from the ground up.

Responsibilities

• Own the Management Trainee program end-to-end for a batch of 300 trainees.
• Design MT journey with rotations, milestones, and transitions to full-time roles.
• Build program infrastructure, review mechanisms, feedback loops, and leadership reporting using AI tools.
• Partner with senior leaders to align program design with business priorities.
• Lead program meetings, set agendas, drive decisions, and execute actions.
• Continuously improve the program based on data and feedback from trainees.
• Act as the success partner for MTs and support growth across rotations.
• Engage with managers and stakeholders to set expectations and remove blockers.
• Translate trainee feedback into actionable interventions.
• Collaborate with People Business Partner for performance conversations and escalations.

Skills

Program management

Stakeholder management

Coaching MTs

Data-driven decisions

AI tooling

Tools

Keka HRMS

Job description

Job Summary

As a People Success Partner, you will own the Management Trainee cohort, driving their onboarding, engagement, development, performance, and retention. You will partner closely with Business Leaders to create meaningful growth journeys, identify and address people challenges, and ensure MTs are set up for long-term success.

Responsibilities

• Own the Management Trainee program end to end for a batch of 300 trainees - program design, governance, cadence, and execution.
• Design the MT journey: rotations, learning milestones, performance checkpoints, and the transition of trainees into full-time roles across the business.
• Build program infrastructure, review mechanisms, feedback loops, and structured reporting for leadership - leveraging AI tools to simplify and automate wherever possible.
• Partner with senior business leadership - share structured inputs on cohort performance, gather business feedback, and align program design with business priorities.
• Lead program meetings and reviews end to end - set the agenda, drive the discussion, close decisions, and follow through on actions.
• Continuously improve the program based on data, trainee feedback, and business input.
• Act as the success partner for the MT cohort - drive engagement, track individual outcomes, and intervene early where trainees are off track.
• Work closely with MTs on their growth - guide them on how their journey and career paths look within the organization, and support them through transitions between rotations and into final roles.
• Work with managers, function heads, and other stakeholders across the organization to set trainees up for success - clarify expectations, enable managers, and remove blockers.
• Build feedback channels with trainees and their managers, and translate what you hear into program and people interventions.
• Partner with the People Business Partner team on performance conversations, development plans, and any trainee-level escalations.
• Grievance Redressal: Act as the primary advisor for local line managers and the point of contact for resolving day-to-day employee queries or disputes.
• Drive Engagement: Plan and execute local employee engagement initiatives, town halls, and localized communication forums.
• Policy Guidance: Ensure local operations strictly adhere to company policies, POSH compliance, and localized workplace guidelines.
• Onboarding Induction: Oversee a seamless, localized onboarding and induction experience for all the new hires.
• Cross-functional Collaboration: Coordinate with central HR Operations, Talent Acquisition, and Tech teams using HRMS platforms such as Keka.
• Strategic Business Partnering
• Talent Management
• Performance Management: Own and execute structured performance review processes, ensuring alignment with fast-paced delivery milestones.
• Trend Analysis: Analyze workplace metrics, turnover rates, and data to design retention plans and targeted People initiatives.

Requirements

• 3-4 years of experience, with a meaningful portion in program management - ideally programs involving large cohorts, cross-functional stakeholders, and business outcomes.
• Business depth you should be able to speak the language of business leaders, understand how the organization makes money, and connect the MT program to business impact.
• AI-forward working style comfortable using AI tools (e.g., Claude, ChatGPT, HRMS automations) to simplify processes, build trackers and reports, and get things done independently at your own level.
• Genuine interest in working with MTs and early-career talent coaching them, guiding their growth, and being invested in their success.
• Excellent stakeholder management comfortable orchestrating across functions and holding people accountable without direct authority.
• Strong execution and data-driven decision-making, consistent follow-through, and uses cohort data to spot issues early and drive program decisions.
• High ownership and comfort with ambiguity this capability is being built from the ground up, and you will define how it works.