People Services Intern

Environmental Resources Management (ERM); New Delhi; On-site; INR 223,000 - 357,000; Full time

Job summary

ERM's Global Delivery Centre in Gurugram invites a People Services Intern for Asia & ANZ to gain hands-on experience in HR operations, employee lifecycle processes, HR systems, and shared services while collaborating with a diverse, distributed team.

You will assist with onboarding, changes, transfers, terminations, and pre-employment activities, process HR transactions in Workday, respond to inquiries, and help maintain accurate employee records.

Skills

HR Operations

Onboarding

Employee Data Management

Communication

Team Collaboration

Tools

Workday

Job description

ERM is the world’s largest specialist sustainability consultancy, with over 50 years of experience helping organizations navigate complex environmental, social, and governance challenges. We bring together a global community of experts to deliver meaningful impact for our clients and the planet. The Global Delivery Centre (GDC) in Gurugram is ERM’s global operating backbone. It delivers business enablement services in Finance, HR, IT, and Commercial Operations to ensure ERM’s global business runs seamlessly, efficiently, and consistently.

At the GDC, you will:

Be part of a hub that ensures ERM’s business continuity worldwide. Collaborate with colleagues across geographies to support global operations. Drive consistency, compliance, and efficiency in core functions. Work with digital, automation, and AI-enabled tools to optimise how ERM operates. Work in shifts where required, depending on the role. As processes mature and automation increases, reliance on shifts will reduce.

About the team

The GDC People Services Team is a critical part of ERM’s global people operating model. The team works with HR Operations teams across regions to deliver HR transactions and people administration services that support employees and managers throughout the employment lifecycle. The People Services team provides transactional support across key areas of HR administration, from hire to alumni, including onboarding, employee data management, contractual changes, benefits activities. The team responds to people process and policy queries, maintains accurate employee data, and provides a timely and professional service to support the business.

This role is a People Services Intern for Asia & ANZ, supporting the GDC HR Operations team in delivering high-quality HR administration and employee support across the Asia and ANZ regions. The role provides an opportunity to gain practical experience across HR operations, employee lifecycle processes, HR systems, and shared services while working with a diverse, geographically distributed team.

Key accountabilities & responsibilities

• Work as part of the GDC HR Ops team to provide timely and accurate HR administrative support to ERM employees and Line Managers across Asia & ANZ.
• Support the team in managing incoming HR queries through the ticketing system and assist in resolving requests using available knowledge resources and established processes.
• Assist with employee lifecycle activities including onboarding, employee changes, transfers, and terminations.
• Support the hiring and pre-employment process, including preparation of HR documentation, coordination of pre-employment checks, and maintaining relevant trackers.
• Assist with onboarding activities, including new hire data collection, initiation of onboarding journeys, and coordination of required documentation.
• Support HR transactions in Workday and other systems under appropriate guidance and approval processes.
• Assist with processing employee data and transaction changes, ensuring relevant information is accurately captured and communicated to the appropriate stakeholders.
• Support HR processes such as absence management, family leave, employee documentation, and other people administration activities.
• Prepare routine HR correspondence, letters, reports, and documentation as required.
• Respond to employee and manager requests through email, Teams, and other approved channels in a professional, timely, and customer-focused manner.
• Escalate complex or sensitive queries to the appropriate HR Operations team member, HR Advisor, Business Partner, or Centre of Excellence.
• Maintain accurate and complete employee records and support regular data quality checks and audits.
• Ensure HR trackers and process documentation are kept accurate, complete, and up to date.
• Participate in team meetings, training sessions, and cross-training activities to develop knowledge of HR Operations and the employee lifecycle.
• Support the People Services SME's and wider GDC HR Ops team in achieving operational goals and maintaining a high-quality employee experience.

At ERM, sustainability is our business.

At ERM, sustainability is our business. We are the world’s largest advisory firm focused solely on sustainability, offering unparalleled expertise across business and finance. ERM partners with clients to operationalize sustainability at pace and scale, through our unique combination of strategic transformation and technical delivery capabilities. Our diverse global team of experts works with the world’s leading organizations to help them set clear sustainability targets, measure progress and operationalize strategy through deep implementation and business transformation. With more than 50 years of experience, our ability to integrate sustainability solutions and our depth and breadth of technical knowledge are why organizations choose to partner with us as their trusted advisor. Every one of us firmly believes in the potential to create value for our clients through an integrated approach to sustainability (because we have personally seen it and professionally achieved it). Our team members are passionate about client service. We work closely with our clients to help them operationalize their sustainability goals and meet their environmental, health and safety objectives while advancing ERM’s purpose through delivering tangible progress in what the United Nations coined The Decade of Action. Organizing our people across globally integrated communities of technical and strategic talent positions ERM to be a “boots to boardroom” leader in bringing that value creation to our clients, partners, and the world. We recruit exceptional professionals with a personal and professional passion for sustainability and nurture them to even greater success as specialists. We prepare our consultants to bring integrated, innovative and sustainable solutions to our clients and provide opportunities for ongoing development across a variety of subject areas related to technical, business, and personal growth. At ERM, effort pays off and becomes career defining work that leaves a positive imprint on our planet.