Workday Functional Consultant (Mid-Senior Level)

Environmental Resources Management (ERM); New Delhi; Hybrid; INR 1,800,000 - 2,800,000; Full time

Job summary

ERM’s Global Delivery Centre in Gurugram seeks a Workday Functional Consultant to configure, optimise and support Workday HCM modules globally. You will collaborate with stakeholders and third-party vendors to ensure robust HR processes and continuous improvement within a dynamic, cross-time-zone environment.

The role requires hands-on Workday configuration across Core HCM, Benefits and Compensation, plus strong problem-solving, communication, and governance capabilities.

Qualifications

• 5+ years of hands-on Workday functional experience.
• Experience in configuration, process mapping, testing, and continuous improvement of HR processes.
• Experience supporting Benefits administration, configuration, or employee enrolment processes within Workday.
• Workday Pro Certification in Platform Administration and Core HCM.
• Strong understanding of HR processes, compliance requirements, and data governance principles.
• Familiarity with Agile methodologies and global delivery models.
• Excellent analytical, problem-solving, and communication skills; ability to work independently and manage multiple priorities.
• Nice to Have Experience in global deployments and stakeholder management.
• Experience with Benefits integrations involving carriers, payroll providers, or third-party vendors.

Responsibilities

• Lead and support end-to-end configuration and administration of Workday modules: Core HCM, Absence, Talent Acquisition, Performance & Talent Management, Compensation (Core & Advanced), Benefits, Journeys, Knowledge, and Case Management.
• Collaborate with cross-functional teams to gather requirements, design solutions and deliver high-quality configurations and enhancements.
• Support Benefits administration activities, including plan configuration, life events, eligibility rules, enrolment processes, integrations, regulatory compliance requirements, and annual Open Enrollment events.
• Ensure compliance with IT governance, audit, and data integrity standards, and support internal/external audits as required.
• Monitor and resolve complex Workday-related incidents and service requests within SLA, providing clear and timely communication to stakeholders.
• Support Workday releases, regression testing, and change management initiatives, ensuring smooth adoption of new features.
• Prepare and maintain functional documentation, SOPs, and provide knowledge transfer to HR superusers and team members.
• Stay current with Workday functionality, industry trends, and best practices; proactively recommend improvements and process optimisations.

Skills

Workday experience

HCM modules

Configuration

Process mapping

Testing

Benefits administration

Agile

Stakeholder management

Data governance

Global delivery

Job description

ERM is the world's largest specialist sustainability consultancy, with over 50 years of experience helping organisations navigate complex environmental, social, and governance challenges. We bring together a global community of experts to deliver meaningful impact for our clients and the planet. The Global Delivery Centre (GDC) in Gurugram is ERM's global operating backbone. It delivers business enablement services in Finance, HR, IT, and Commercial Operations to ensure ERM's global business runs seamlessly, efficiently, and consistently.

At the GDC, you will:

• Be part of a hub that ensures ERM's business continuity worldwide.
• Collaborate with colleagues across geographies to support global operations.
• Drive consistency, compliance, and efficiency in core functions.
• Work with digital, automation, and AI-enabled tools to optimise how ERM operates.
• Work in shifts where required, depending on the role.
• As processes mature and automation increases, reliance on shifts will reduce.

Why this role matters?

As a Workday Functional Consultant, you will play a pivotal role in delivering our Workday roadmap by configuring, optimising, and supporting HCM modules across the organisation. You will collaborate with business stakeholders, technical teams, and third-party vendors to ensure robust, scalable, and efficient HR processes. This role requires strong functional expertise, hands-on configuration skills, and a passion for continuous improvement in a dynamic, global environment. Experience supporting complex benefits administration, annual Open Enrollment activities, and global employee-facing HR processes is highly valued.

What you’ll bring:

• 5+ years of hands-on Workday functional experience, with expertise in at least two modules, including Benefits, Compensation, or Advanced Compensation.
• Proven experience in configuration, process mapping, testing, and continuous improvement of HR processes.
• Experience supporting Benefits administration, configuration, or employee enrolment processes within Workday.
• Workday Pro Certification in Platform Administration and Core HCM.
• Strong understanding of HR processes, compliance requirements, and data governance principles.
• Familiarity with Agile methodologies and experience working in global delivery models.
• Excellent analytical, problem-solving, and communication skills; ability to work independently and manage multiple priorities.
• Nice to Have Experience in global deployments and stakeholder management.
• Experience with Benefits integrations involving carriers, payroll providers, or third-party vendors.
• Workday Pro Certifications in advanced Workday modules (e.g., Benefits, Compensation, Advanced Compensation).

Key Responsibilities

• Lead and support end-to-end configuration and administration of Workday modules: Core HCM, Absence, Talent Acquisition, Performance & Talent Management, Compensation (Core & Advanced), Benefits, Journeys, Knowledge, and Case Management.
• Collaborate with cross-functional teams to gather requirements, design solutions and deliver high-quality configurations and enhancements.
• Support Benefits administration activities, including plan configuration, life events, eligibility rules, enrolment processes, integrations, regulatory compliance requirements, and annual Open Enrollment events.
• Ensure compliance with IT governance, audit, and data integrity standards, and support internal/external audits as required.
• Monitor and resolve complex Workday-related incidents and service requests within SLA, providing clear and timely communication to stakeholders.
• Support Workday releases, regression testing, and change management initiatives, ensuring smooth adoption of new features.
• Prepare and maintain functional documentation, SOPs, and provide knowledge transfer to HR superusers and team members.
• Stay current with Workday functionality, industry trends, and best practices; proactively recommend improvements and process optimisations.

Working Model

The role follows a hybrid working arrangement, designed to facilitate effective global collaboration. Team members are expected to work between 14:00 and 23:00 IST. There may also be occasions when extended working hours are necessary to accommodate cross-time-zone activities.

At ERM, sustainability is our business. We are the world's largest advisory firm focused solely on sustainability, offering unparalleled expertise across business and finance. ERM partners with clients to operationalize sustainability at pace and scale, through our unique combination of strategic transformation and technical delivery capabilities. Our diverse global team of experts works with the world's leading organizations to help them set clear sustainability targets, measure progress and operationalize strategy through deep implementation and business transformation. With more than 50 years of experience, our ability to integrate sustainability solutions and our depth and breadth of technical knowledge are why organizations choose to partner with us as their trusted advisor. Every one of us firmly believes in the potential to create value for our clients through an integrated approach to sustainability (because we have personally seen it and professionally achieved it). Our team members are passionate about client service. We work closely with our clients to help them operationalize their sustainability goals and meet their environmental, health and safety objectives while advancing ERM's purpose through delivering tangible progress in what the United Nations coined The Decade of Action. Organizing our people across globally integrated communities of technical and strategic talent positions ERM to be a "boots to boardroom" leader in bringing that value creation to our clients, partners, and the world. We recruit exceptional professionals with a personal and professional passion for sustainability and nurture them to even greater success as specialists. We prepare our consultants to bring integrated, innovative and sustainable solutions to our clients and provide opportunities for ongoing development across a variety of subject areas related to technical, business, and personal growth. At ERM, effort pays off and becomes career defining work that leaves a positive imprint on our planet.

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