People Partner Associate II

Aristocrat Gaming; Dadri; On-site; INR 350,000 - 600,000; Full time

Job summary

Aristocrat Gaming is seeking a People Partner, Associate II in its People & Culture team. The role focuses on enhancing employee support through AI-enabled service platforms and knowledge management.

You will respond to inquiries across multiple channels, maintain case records, and ensure service levels while safeguarding confidential information. The ideal candidate has a bachelor’s degree in HR/IT/Business and experience in HR contact centers or operations, with strong English

Qualifications

• Bachelor’s degree in HR, IT, Business, or related field or equivalent work experience.
• Experience in HR contact center or operations is preferred.
• Strong English communication, both verbal and written.
• Experience with AI-assisted tools and digital support platforms is a plus.
• Ability to handle confidential employee information.
• Ability to work independently under general direction.

Responsibilities

• Respond to P&C questions from employees, partners, and managers via email, chat, phone, and AI-powered platforms.
• Use knowledge guides and HR systems to resolve inquiries accurately and timely.
• Support assigned region within shift patterns to stakeholders.
• Capture inquiries and updates in case tool; escalate complex issues as needed.
• Explain P&C policies and programs clearly and understandably.
• Maintain SLAs and update helpdesk conversations and resolutions.
• Promote adoption of AI-powered tools to improve response quality and speed.
• Identify common inquiry themes and contribute to knowledge content and templates.

Skills

Customer service

Communication

HR systems

AI tools

Chatbot/content

Data analysis

Multitasking

Independent work

Education

Bachelor’s Degree in HR/IT/Business or related field

Tools

HR systems

Chat platforms

Job description

Job Description:

As a People Partner, Associate II within People & Culture (P&C), you will play a key role in improving employee support and service delivery. This role suits passionate individuals dedicated to using modern technology to transform P&C functions and employee experiences!

Top 3 Core Competencies:

• Customer Service Excellence & Communication
• Process Execution & Case Management Discipline
• Digital & Continuous Improvement Mindset (AI-Enabled)

About the Role: What You'll Do

• Deliver outstanding customer support when responding to P&C questions from employees, P&C business partners, and managers through various intake channels including email, chat, phone, and AI-powered service platforms.
• Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems, including chatbot and AI-assisted knowledge tools where applicable.
• Support your assigned region, working within the relevant shift pattern and hours to provide support to your stakeholders accordingly.
• Apply a case tool to capture all inquiries, customer information, case data, and updates. Communicate the resolution to the requestor or bring up more complex issues to the appropriate team.
• Process transactions by collecting required information from the employee, manager, or P&C or equivalent experience.
• Effectively communicate P&C policies and programs while explaining sophisticated subjects in a clear and user-friendly way.
• Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
• Update the conversation and resolution provided on the helpdesk tool.
• Support adoption and day-to-day use of AI-powered service tools and chatbot solutions to improve response quality, consistency, and speed.
• Identify common inquiry themes and contribute to chatbot content, knowledge articles, and response templates to improve self-service and reduce repetitive cases.
• Review AI- or chatbot-generated responses for accuracy, tone, compliance, and appropriateness before or after delivery, as required by process.
• Partner with internal teams to flag gaps, trends, and improvement opportunities in knowledge content, chatbot workflows, and employee support journeys.
• Use data and reporting insights to help optimize service delivery, employee experience, and digital support channels.
• Ensure the careful and appropriate use of AI tools while safeguarding sensitive and confidential employee information.

What We’re Looking For

• 6+ months of experience operating within a P&C Tier 1 customer care environment
• Bachelor’s Degree in HR, IT, Business, or related field or equivalent work experience.
• Excellent verbal and written communications in English.
• Prior experience working in an HR contact center/shared service or operations environment supporting inquiries and transactions across multiple HR or P&C functions is preferred.
• A sincere enthusiasm for assisting an HR or People & Culture operations team.
• Enthusiasm for providing high-quality customer service, combined with adaptability and flexibility.
• Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment.
• Ability to appropriately handle employee information that is both confidential and sensitive.
• Works under general direction; must be able to work independently.
• Ability to apply knowledge guide materials in performing research and answering inquiries.
• Expertise working with digital tools, HR systems, and technology-enabled support platforms, including chat and AI-assisted tools.
• Interest in investigating and adopting new technologies including AI, automation, and chatbots to improve employee support and operational efficiency.
• Excellent judgment to validate information, identify when a blocking issue arises, and ensure AI-supported outputs meet policy, quality, and compliance standards.
• Experience giving to knowledge management, chatbot content, service improvement, or process optimization is a plus.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.