People Operations Manager

PayJoy, Inc; India; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

PayJoy, Inc. is seeking a hands-on People Operations Manager to run day-to-day HR operations and deliver full-cycle HR support to our global team. You will partner with the People team to keep processes accurate, compliant and aligned with company goals.

You will lead end-to-end HR processes, coordinate regional projects, and act as the admin for the Southeast Asia HR systems, ensuring data accuracy and timely guidance on HR policies.

Qualifications

• Minimum 5 years in People Operations, ideally in a multinational or startup environment.
• Experience supporting Southeast Asia benefits and compensation cycles.
• Strong data accuracy, process documentation and HR systems proficiency.

Responsibilities

• Run core HR processes end to end, including PTO accruals, onboarding and offboarding.
• Coordinate People projects such as system updates or integrations; manage timelines, track progress, and elevate risks.
• Act as day-to-day administrator for Southeast Asia region and first contact for People systems.
• Support People-related regional audits with data gathering, analysis and documentation.
• Keep People operations compliant with regulations and company policies; update process docs.
• Spot gaps, propose improvements and implement approved changes.
• Provide employees and managers with clear, timely guidance on HR policies.

Skills

Fluent English

Analytical skills

Time management

Independent worker

Tools

Rippling

Lever

Small Improvements

CultureAmp

Microsoft Office

Google Workspace

Excel/Google Sheets

Job description

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The People Operations Manager is a hands-on role that runs day-to-day HR Operations and provides full-cycle Human Resources support to the global team. The role helps deliver our people initiatives, gives employees and managers dependable internal support, and finds and carries out process improvements. The People Operations Manager works closely with the People team and HR leadership, and partners with departments across the company to keep HR processes accurate, compliant and aligned with company goals.

Responsibilities

• Run core HR processes end to end, including PTO accruals, onboarding and offboarding
• Coordinate and carry out People projects such as system updates or integrations; manage timelines, track progress, and elevate risks.
• Act as the day-to-day administrator for the Southeast Asia region and first point of contact for People systems, keeping data accurate and resolving user issues.
• Support People-related regional audits by gathering data, preparing analysis, and documenting findings.
• Keep People operations compliant with relevant regulations and company policies, and keep process documentation up to date.
• Spot gaps in current processes, propose improvements, and put approved changes in place.
• Give employees and managers clear, timely guidance on HR policies, programs, and processes.

Qualifications

• Experience with and proficiency in/with:
  • Assist in administering Southeast Asia countries’ benefits, including supporting annual renewal process
  • Supporting or coordinating compensation cycles
  • Participating in or driving key components of People system such as data accuracy and efficient processes
  • Rippling, Lever, Small Improvements, and CultureAmp or similar HR systems.
  • Microsoft Office and Google Workspace, including strong MS Excel / Google Sheets skills
• Strong analytical, troubleshooting, and problem-solving skills, with a high degree of accuracy and attention to detail.
• Ability to work independently, prioritize competing tasks, meet tight deadlines, and proactively identify areas for improvement.
• Minimum of 5 years of experience in People Operations, ideally within a multinational or startup environment.
• Fluent English language proficiency is required for this role as we have a highly diverse and global business

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening