People Operations Manager

PayJoy, Inc; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

PayJoy, Inc is seeking a People Operations Manager to run day-to-day HR operations for the global team from Bengaluru. You will deliver full-cycle HR support, optimize processes, and partner with HR leadership to drive people initiatives across regions.

You will manage onboarding/offboarding, coordinate regional projects, support audits, ensure regulatory compliance, and continuously improve data accuracy and HR systems like Rippling, Lever, and CultureAmp.

Qualifications

• Minimum 5 years of experience in People Operations.
• Experience with Southeast Asia benefits administration.
• Experience coordinating compensation cycles.
• Proficiency with HR systems such as Rippling, Lever, CultureAmp.
• Strong MS Excel/Google Sheets skills.
• Fluent English required.
• Ability to work independently and meet deadlines.

Responsibilities

• Run core HR processes end to end including onboarding and offboarding.
• Coordinate People projects and manage timelines.
• Act as day-to-day admin for the Southeast Asia region and HR systems.
• Support regional audits with data, analysis, and documented findings.
• Keep People operations compliant with regulations and update process docs.
• Identify gaps in processes and implement approved improvements.
• Provide clear HR policy guidance to employees and managers.

Skills

HR systems

Benefits administration

Compensation cycles

Data accuracy

Microsoft Excel

Google Sheets

Analytical skills

Independent worker

People Operations

Tools

Rippling

Lever

Small Improvements

CultureAmp

Job description

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under‑served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting‑edge machine learning, data science, and anti‑fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

People Operations Manager

The People Operations Manager is a hands‑on role that runs day‑to‑day HR Operations and provides full‑cycle Human Resources support to the global team. The role helps deliver our people initiatives, gives employees and managers dependable internal support, and finds and carries out process improvements. The People Operations Manager works closely with the People team and HR leadership, and partners with departments across the company to keep HR processes accurate, compliant and aligned with company goals.

Responsibilities

• Run core HR processes end to end, including PTO accruals, onboarding and offboarding
• Coordinate and carry out People projects such as system updates or integrations; manage timelines, track progress, and elevate risks.
• Act as the day‑to‑day administrator for the Southeast Asia region and first point of contact for People systems, keeping data accurate and resolving user issues.
• Support People‑related regional audits by gathering data, preparing analysis, and documenting findings.
• Keep People operations compliant with relevant regulations and company policies, and keep process documentation up to date.
• Spot gaps in current processes, propose improvements, and put approved changes in place.
• Give employees and managers clear, timely guidance on HR policies, programs, and processes.

Qualifications

• Experience with and proficiency in/with:
  • Assist in administering Southeast Asia countries’ benefits, including supporting annual renewal process
  • Supporting or coordinating compensation cycles
  • Participating in or driving key components of People system such as data accuracy and efficient processes
  • Rippling, Lever, Small Improvements, and CultureAmp or similar HR systems.
  • Microsoft Office and Google Workspace, including strong MS Excel / Google Sheets skills
• Strong analytical, troubleshooting, and problem‑solving skills, with a high degree of accuracy and attention to detail.
• Ability to work independently, prioritize competing tasks, meet tight deadlines, and proactively identify areas for improvement.
• Minimum of 5 years of experience in People Operations, ideally within a multinational or startup environment.
• Fluent English language proficiency is required for this role as we have a highly diverse and global business

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work‑Life Balance * Embrace Diversity * Speed * Active Listening

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.