Payroll Operations Senior Analyst - Mumbai vikhroli - Rotational shift

Staffing Services; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Staffing Services is seeking a Senior Payroll Analyst in Mumbai to manage end-to-end payroll for clients, ensuring accurate and timely processing. The role includes leading a payroll team and coordinating with client stakeholders to meet service levels.

You will oversee payroll controls, compliance with laws, and ERP systems such as SAP, Workday or PeopleSoft. Strong Excel skills and potential payroll certification are favored, with opportunities to drive improvements and knowledge transfer.

Qualifications

• Knowledge of payroll laws and compliance requirements.
• Solid understanding of payroll controls and accuracy checks.
• Proficiency with Excel, including VLOOKUP and Pivot Tables.
• Payroll certification is a plus for this role.
• Experience with ERP payroll systems is preferred.

Responsibilities

• Manage end-to-end payroll processing accurately and on time.
• Lead and develop the payroll team and coordinate with client stakeholders.
• Understand and monitor SLA, KPI, and OLA metrics.
• Escalate issues appropriately and coordinate with IT and HR.
• Maintain business continuity and disaster recovery plans.
• Create task plans and project schedules; document progress and decisions.
• Support root cause analysis and corrective actions.
• Contribute to knowledge transfer and process dashboards.
• Collaborate with internal and third-party teams and participate in client visits.

Skills

Payroll laws knowledge

Payroll controls

Excel proficiency

Payroll certification

Tools

SAP

Workday

PeopleSoft

Job description

The Payroll Sr Analyst will be responsible to manage end to end payroll for client by making sure payroll is processed Accurate and On-time. Also, Responsible to Manage Team and Client Stakeholders.

Key Responsibilities

• Knowledge of Payroll laws (e.g., US W4/W2, final paycheck, state agreements).
• Strong understanding of Payroll controls and checks.
• Knowledge of ERP apps like SAP, Workday, PeopleSoft is a plus.
• Proficient in Excel (Vlookup, Pivot tables).
• Payroll certification is a plus.
• Understand process metrics (SLA, KPI, OLA).
• Escalate issues and seek advice when needed.
• Ensure Business Continuity and Disaster Recovery plans are up-to-date.
• Create plans and schedules for tasks and projects.
• Document progress, issues, and agreements.
• Support root cause analysis and corrective actions.
• Participate in Knowledge Transfer for processes.
• Update process dashboards and
• Update process dashboards and attend business meetings.
• Escalate tech issues to Accenture Local IT.
• Support client visits and propose process improvements.
• Collaborate with internal and third-party teams.

Team Development

• Ensure team is properly staffed with skilled resources.
• Guide team members on responsibilities, career, and succession planning.
• Set clear performance metrics and reward achievements.
• Support training for regional teams and onboard new members.
• Boost team morale with bonding exercises.
• Address people-related queries and liaise with HR.
• Ensure team understands their goals and performance evaluation.
• Retain talent and establish growth paths.
• Resolve issues through the escalation process.

Additional Responsibilities

• Lead or assist in analyzing and reporting responsibilities.
• Participate in activities or projects for the team.
• Help manage and report on specialist budget.
• Define standards and reusable approaches across functions.
• Provide strong customer service and be a role model.
• Supervise less experienced team members when needed.
• Assist in creating annual team objectives.
• Help with the interview process for new hires.