HR Service Delivery New Associate

Accenture; Mumbai; On-site; INR 220,000 - 340,000; Full time

Job summary

Accenture is hiring for an HR Service Delivery New Associate in India. The role involves processing incoming HR requests via email or applications, and delivering services across onboarding, payroll, benefits and other HR functions.

You will work with team members, internal teams, and vendors to ensure accurate, confidential handling of information. The candidate should have 0–1 year of experience, an undergraduate degree, and be prepared for Australian shift timings (9 am–5 pm local Australian

Qualifications

• Any Graduation is acceptable.
• 0–1 years of experience preferred.
• Proficient in MS Office and Excel.
• Willing to work Australian shift timings (9 am to 5 pm Australian time).
• Strong customer orientation and attention to detail.
• Teamwork and confidentiality are essential.

Responsibilities

• Read, understand and analyze client processes per business rules.
• Process requests accurately and timely as a hands-on processor.
• Escalate issues when faced with complex problems.
• Maintain high levels of customer service in all communications.
• Complete onboarding formalities and HR data updates.
• Handle people movement and benefits administration within HR services.

Skills

MS Office

Excel

Customer orientation

Teamwork

Confidentiality

Education

Any Graduation

Tools

MS Office

Excel

Job description

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery New Associate

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Process and strategy of providing and managing human resources services and information to employees within an organization.This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions

What are we looking for?

• Relevant years of experience into BPO experience would be a plus
• Knowledge of MS Office and Excel skills would be a plus
• Any Graduate
• Must be open to Australian shift timings:(9 am to 5 pm) Australian time
• Strong customer orientation
• Resilient and able to work under pressure
• Attention to detail & quality driven – in communications and all system transactions
• Demonstrate high levels of confidentiality
• Team Work & collaboration
• Multi-cultural awareness

Roles and Responsibilities:

• Read, understand and analyze client processes as per the business rules
• Execute the process accurately and timely as a hands-on processor
• Escalate issues and seek advice when faced with complex issues/problems
• Always demonstrate the highest level of customer service
• Complete onboarding formalities
• Execute process steps related to people movement and benefits administration
• Ensure and maintain the security and confidentiality of client data
• Update client applications accurately and quickly in accordance with the appropriate User Guides
• Understand and adhere to Accenture’s processes and working methods
• Understand relevant HR and Safety legislation as appropriate and manage cases and inform clients
• Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes onboarding the candidate, people movement & benefits administration
• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
• Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
• Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls
• Participating in Team building activities

Any Graduation

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