Payment Processor

Corpay One, Inc.; Nagpur District; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Dedicated office

Equipment provided

Structured onboarding

Collaborative culture

Exposure to payment tech

Job summary

Corpay One, Inc. in Nagpur, India, is seeking a detail-oriented Payment Processor to join our Corporate Payments team. This role handles payments via web and IVR systems, ensuring accuracy, compliance, and timely execution, while coordinating with multiple teams in-office.

You will work with BizPay and Pega, handle escalations, and maintain precise payment records in a fast-paced environment. The position requires at least 1 year in related payment operations and strong team collaboration.

Qualifications

• Minimum 1+ year of experience in payment operations or related field.
• Strong attention to detail and ability to follow documented processes.
• Experience navigating IVR systems and online payment portals.
• Proficient in Microsoft Excel, Outlook, Teams, and Citrix Workspace.

Responsibilities

• Process payments through approved IVR payment workflows using BizPay and Pega.
• Initiate and navigate automated IVR payment sessions while following escalation procedures.
• Verify payment details, vendor information, client instructions, and supporting documentation.
• Enter payment information into approved systems and record confirmations and outcomes.
• Research and resolve incomplete or missing payment information using internal resources.
• Identify IVR errors or payment issues and escalate appropriately.
• Maintain accurate payment records, statuses, and system notes.
• Ensure compliance with data security and payment handling policies.
• Participate in daily stand-ups and team discussions to share updates and improve processes.
• Collaborate with Quality Control, Team Leads, Support, and Client Success for escalations.
• Perform additional duties as assigned.

Skills

Attention to detail

Payment operations

IVR systems

Excel

Teamwork

Analytical skills

Documentation

Tools

BizPay

Pega Systems

Citrix Workspace

Microsoft Teams

Outlook

Job description

Your role Process Associate Payments What you'll be doing

Job Title Payment Processor Location: Nagpur, Maharashtra, India (Work from Office) Department: Corporate Payments

What We Need Corpay is looking for a detail‑oriented Payment Processor to join our Corporate Payments team in Nagpur. In this role, you will be responsible for processing payments through web and IVR payment systems while ensuring accuracy, compliance, and timely execution of payment transactions. You will work closely with the Team Lead, Payment Processing team, Support, and Client Success teams to deliver a seamless payment experience for our clients.

How We Work

• Dedicated workspace at our Nagpur office
• Company-issued equipment
• Structured onboarding and hands-on training
• A collaborative team environment focused on continuous learning and operational excellence
• Opportunities to work with industry-leading payment technologies and processes

Role Responsibilities

• Process payments through approved IVR payment workflows using BizPay and Pega.
• Initiate and navigate automated IVR payment sessions while following approved escalation procedures.
• Verify payment details, vendor information, client instructions, and supporting documentation before processing payments.
• Accurately enter payment information into approved systems and record confirmations, dispositions, and transaction outcomes.
• Research and resolve incomplete, inconsistent, or missing payment information using internal resources.
• Identify IVR errors, payment failures, declined transactions, duplicate payment risks, or system issues and escalates appropriately.
• Maintain accurate payment records, transaction statuses, and system notes.
• Ensure compliance with data security, confidentiality, and payment handling policies.
• Participate in daily team stand-ups and team discussions to share updates, resolve blockers, and continue to improve processes.
• Collaborate with Quality Control, Team Leads, Support, and Client Success teams for escalations and issue resolution.
• Perform additional duties as assigned.

Qualifications & Skills

• Minimum 1+ year of experience in payment operations, financial operations, administrative processing, customer service, or a related field.
• Strong attention to detail with the ability to follow documented processes accurately.
• Experience navigating automated IVR systems and online payment portals.
• Excellent analytical and problem-solving skills to resolve payment-related issues.
• Strong written communication skills with the ability to maintain accurate documentation.
• Ability to work effectively in a team-oriented, high-volume production environment.
• Experience with BizPay and Pega Systems is preferred.
• Proficiency in Microsoft Excel, Outlook, Microsoft Teams, and Citrix Workspace.

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About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Transparency & Compliance

Equal Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees.

Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions.

If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.