Operations analyst (Reconciliation- UPI/ IMPS)

Mobileware Technologies; Mumbai; On-site; INR 500,000 - 750,000; Full time

Job summary

Mobileware Technologies in Mumbai is seeking an operations professional with 2-3 years of experience to support daily activities with a strong emphasis on accuracy and reconciliation. The role involves hands-on work with digital payment products and ensuring timely execution of processes while maintaining documentation and compliance.

The ideal candidate will be analytical, proactive, and collaborative, able to take ownership of responsibilities and continuously enhance operational knowledge

Qualifications

• 2-3 years of experience in operations or payments processing.
• Interest in banking, financial services and digital payments.
• Analytical, proactive, collaborative with ownership mindset.

Responsibilities

• Support day-to-day operational and reconciliation activities within defined timelines and SOPs.
• Develop working knowledge of UPI, IMPS, NEFT, RTGS, BBPS, cards and their transaction lifecycle.
• Perform 2-way and 3-way reconciliation, identify mismatches and assist in resolution of reconciliation breaks.
• Utilize Excel for data validation, lookups, formulas, Pivot Tables, and transaction analysis for reports.
• Maintain MIS, reconciliation trackers, exception reports, and audit-ready documentation.
• Cross-check data across systems, identify discrepancies, and escalate with details to seniors.
• Coordinate with internal teams to resolve issues and follow up to closure.

Skills

Operations

Reconciliation

Analytical thinking

Excel

Tools

Excel

Job description

Role Overview:

An operations professional with 2- 3 years of experience who is detail-oriented, motivated, and keen to build expertise in banking, financial services, and digital payments. The role involves supporting day-to-day operational activities with a strong focus on accuracy, reconciliation, process adherence, and timely execution. The ideal candidate should be analytical, proactive, collaborative, and eager to learn, with the ability to take ownership of assigned responsibilities and continuously enhance operational and domain knowledge.

Roles & Responsibilities:

• Support day-to-day operational and reconciliation activities within defined timelines and SOPs.
• Develop working knowledge of UPI, IMPS, NEFT, RTGS, BBPS, Cards, and other digital payment products and their transaction lifecycle.
• Perform 2-way and 3-way reconciliation, identify mismatches, duplicates, failed/pending transactions, and support resolution of reconciliation breaks.
• Working knowledge of Excel for data validation, lookups, formulas, Pivot Tables, transaction analysis, and preparation of operational reports.
• Maintain accurate MIS, reconciliation trackers, exception reports, operational records, and documentation to ensure process traceability and audit readiness.
• Cross-check data across relevant systems, portals, and reports, identify discrepancies, and elevate exceptions to senior team members with relevant details.
• Coordinate with internal teams for issue resolution, follow-ups, and timely closure of operational activities and queries.

Participate in training and continuously build knowledge of payment operations, tools, processes, and industry practices, while identifying opportunities to improve accuracy and efficiency.