JP Morgan Chase – Vice President – Payment Lifecycle Manager

JP Morgan Chase; Mumbai; On-site; INR 7,000,000 - 11,000,000; Full time

Job summary

A leading financial institution in Mumbai is seeking a Vice President for its Payments Global Investigations team. In this role, you will oversee day-to-day operations, manage team performance, and ensure project success. Candidates should have a minimum of 3 years’ experience in a Payments role and strong leadership skills. This role is focused on achieving business results while providing exceptional customer experiences.

Qualifications

• Minimum 3 years of experience as a Vice President or equivalent in a Payments role.
• Established background handling a diverse team of at least 20 FTEs.
• Strong ability to influence team and stakeholders.

Responsibilities

• Manage team performance and staff development.
• Drive teams toward aligned goals and manage client deliverables.
• Identify technology, resource, and process needs.
• Coordinate with global location managers and ensure timely, accurate client deliverables.
• Drive productivity and quality through process reviews and improvements.
• Document new processes and address knowledge gaps with ownership.
• Interact professionally with global location managers.
• Monitor MIS data and resolve issues expediently.
• Lead multiple projects and publish status updates.
• Identify technology, resource, and process needs with senior managers.

Skills

Payments role experience

Work Queue management

People management skills

Control mindset

Business management

Job description

Overview

Description: Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary

As a Vice President within Payments Global Investigations team, you will directly be responsible for the day to day operations, including transaction processing, client service and database controls. You will be responsible for understanding the key metrics and risk components within each LOB and manage the team to meet the financial plans put forth by these LOB’s, whilst partnering globally where the business operations/product are located. You will be accountable for maintaining staff and budget requirements.

Job Responsibilities

• Manage team performance and staff development.
• Manage overall governance on the function, both people and process.
• Ensure a daily review of all control execution aspects and track project completion.
• Drive all teams towards the aligned goal and highlight bottlenecks. Manage client deliverables with a high level of timeliness and accuracy.
• Develop an environment of continuous focus on quantifiable productivity and quality. Constantly and regularly review processes and performance with a focus on improving departmental competency/performance rating.
• Review regularly procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Interact with global location managers in an effective and professional manner.
• Monitor all relevant Management Information System data ensuring all issues have been resolved expediently.
• Lead and manage multiple projects and publish status updates. Identify department strategy and plans related to broader organizational goals and direction.
• Work directly with senior managers to identify technology, resource, and/or process needs. Identify opportunities for improvements in the process, recommend solutions, and take them to closure.

Required Qualifications, Skills and Capabilities

• Minimum 3 years of experience as a Vice President or equivalent in a Payments role focusing on payment processing, investigation, lifecycle, etc.
• Experience in Work Queue management
• Established background handling a diverse team composing of people managers and individual contributors, totaling to not less than 20 FTEs
• Has strong people management skills, with ability to influence team and stakeholders alike.
• Possesses a control and results-oriented mindset, with experience in proposing and leading process efficiencies
• Has a strong business management and robust bend for governance/transformation.
• Primarily, would support WHEM Shift and hence, should be amenable to working in Night hours and flexible to adjust as per business needs. Location would be NKP, Mumbai.

About JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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