Patient Solutions Coordinator

Sanofi; Mumbai; On-site; INR 500,000 - 750,000; Full time

Job summary

Sanofi is seeking a Patient Solutions Coordinator in Lucknow to manage end-to-end patient support programs within the Saath 7 framework. You will coordinate with medical teams, regulatory, and third-party service providers to ensure high-quality service delivery and patient outcomes.

You will oversee program implementation, patient interactions, and data reporting while ensuring compliance with SOPs and privacy guidelines. Strong communication, leadership, and analytical skills are essential.

Qualifications

• Experience in patient support, pharmaceutical industry or healthcare setting.
• Strong understanding of patient support programs, pharmaceutical regulations, and healthcare systems.
• Excellent communication and presentation skills.
• Coaching skills to mentor team members.
• Good interpersonal relations and customer management.
• Demonstrated leadership and teamwork abilities.
• Proficient in MS Office, especially Excel & PowerPoint.
• Ability to manage large databases.
• Technical knowledge of products and market dynamics.
• Graduate in Science/Pharmacy/Social Work required.
• Fluent in Hindi and English.

Responsibilities

• Implement and oversee PP operations per SOPs and regulatory guidelines; drive regional strategies for enrollment and adherence.
• Coordinate with third-party providers to deliver patient support and evaluate program impact.
• Oversee PP service provider's patient support and guide counselors on disease education and adherence.
• Collaborate with internal teams and providers to ensure regulatory compliance and program alignment.
• Supervise data tracking and ensure compliant reporting; identify gaps and propose improvements.
• Monitor PV and PTC reporting; ensure timely adverse event and quality issue handling.
• Ensure adherence to data privacy and compliance policies; train PP teams accordingly.

Skills

Patient support

Pharma industry

Communication

Coaching

Interpersonal skills

Leadership

MS Excel & PowerPoint

Data handling

Product knowledge/Market knowledge

Hindi & English

Education

Graduate in Science/Pharmacy/Social Work

Tools

MS Excel

PowerPoint

Job description

Job title: Patient Solutions Coordinator

Location: Lucknow

Our Team

Sanofi's Saath 7 is a structured patient support program designed to enhance diabetes management after patients are prescribed Sanofi’s product. The initiative focuses on providing patient education and defined patient support to improve patient outcomes.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

Program Implementation and Execution:

Execute and oversee PP operations in alignment with organizational SOPs, code of conduct, compliance frameworks and country regulations. Develop and drive regional strategies to optimize patient enrollment, adherence, and overall program efficiency. Ensure seamless coordination with third-party service providers to deliver quality patient support. Regularly evaluate program impact and implement necessary improvements. Report to the Sanofi Patient Solutions lead and they are regionally based. Serve as the primary point of contact for patient support initiatives in the region, ensuring seamless delivery of services to enhance patient experience and outcomes.

In addition to, the coordinator on a need basis, support medical team in operations for Managed access programs, Pre-Registration Import License and Diagnostic testing.

Patient Interaction And Support

Oversee the PP service provider's patient support, ensuring timely and effective support. Guide counselors in delivering disease education, medication adherence information, and lifestyle modifications as permissible. Foster smooth communication between patients, caregivers, and healthcare professionals to enhance patient experience and adherence. Coordinate patient programs across multiple therapy areas, ensuring consistent implementation of support services and adherence to protocols.

Stakeholder Management

Establish and nurture partnerships with key stakeholders, including HCPs, to enhance program reach and credibility. Work cross-functionally with internal teams (e.g., Medical team, Patient Solutions lead, Patient Solutions manager, Regulatory, PV) and PP service provider to ensure regulatory compliance and program alignment with medical and quality standards.

Operational Management

Supervise aggregate data tracking and ensure comprehensive reporting in line with compliance mandates. Contribute to PP enhancements by identifying gaps and proposing innovative solutions to strengthen patient engagement and support services.

Pharmacovigilance & PTC Reporting

Monitor and enforce adherence to Pharmacovigilance (PV) and Product Technical Complaint (PTC) reporting protocols.

Ensure that all adverse events and quality concerns are reported promptly and managed in compliance with Sanofi's regulatory and safety guidelines.

Work closely with PP service provider to uphold quality standards and maintain program integrity.

• Ensure all Adverse Events (AEs) are reported to the Sanofi Pharmacovigilance Team within 1 working day.
• Ensure PTC reports are submitted to the Country Quality Team within 1 working day.
• Work with third-party providers to maintain data accuracy and compliance with SOPs.

Compliance

Ensure strict adherence to compliance standards governing PP activities under the guidance of Patient Solutions Lead and Patient Solutions Manager. Enforce patient engagement protocols that align with SOPs, data privacy guidelines, and regulatory requirements. Train and oversee PP teams to ensure ethical and compliant execution of program activities.

• Data Privacy Compliance: Patient solutions Coordinator must not handle patient data , per the SOP for Data Privacy Compliance.
• Patient data must be managed by third-party providers, ensuring compliance with DPDPA and Sanofi’s internal privacy policies.
• No unauthorized data access or sharing by Sanofi employees, maintaining strict compliance with regulatory requirements.

About You

• Experience: Previously experience in patient support, pharmaceutical industry, or healthcare setting
• Knowledge: Strong understanding of patient support programs, pharmaceutical regulations, and healthcare systems.
• Communication and presentation skills
• Coaching Skill
• Interpersonal relations and skills to manage customer relations.
• Leadership and Teamwork skills.
• Soft Skill- Knowledge of Computer applications (MS office) esp. Excel & PowerPoint
• Ability to work with huge database.
• Technical skills: Product knowledge/Market Knowledge.
• Education: Graduate in Science/Pharmacy/Social Work
• Languages: Hindi and English

Why choose us?

• Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you’ll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve.
• Help shape the future of care for chronic and complex conditions like aT1D, Type 2 diabetes, transplant, and cardiovascular disease.
• Drive meaningful impact at global scale: our medicines reach more than 100 million people each year.
• Be part of a simpler, digital- and AI-powered business that’s rethinking how we work and engage with the world.
• Join a team that’s not just transforming treatment - but asking what’s next, and making it real.
• Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice.