Patient Experience - Fortis Hospital, Manesar

Fortis; Gurugram District; On-site; INR 300,000 - 550,000; Full time

Job summary

Fortis is seeking a Patient Experience professional to ensure a positive experience for patients across OPD, IPD, Emergency, and other hospital services. You will handle complaints with empathy, conduct rounds, and coordinate with clinical and non-clinical teams to close gaps and improve satisfaction.

The role requires graduate credentials and experience in patient relations or hospital operations, with strong communication, interpersonal, and problem-solving abilities to drive service

Qualifications

• Graduate in any discipline; preference for Hospital Administration or Healthcare Management.
• Relevant experience in patient relations, customer service, or hospital operations.
• Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

• Ensure a positive patient experience across OPD, IPD, Emergency, and other hospital services.
• Handle patient complaints, grievances, and escalations with empathy and ensure timely resolution.
• Conduct patient rounds and collect feedback to identify service gaps.
• Coordinate with clinical and non-clinical departments to improve patient satisfaction.
• Monitor patient feedback, satisfaction scores, and complaint closure.
• Maintain records and prepare regular patient experience reports.

Skills

Empathy

Communication

Interpersonal skills

Problem-solving

Education

Graduate in any discipline; preference for Hospital Administration or Healthcare Management

Job description

We are looking for suitable candidates for the Patient Experience role.

Key Responsibilities:

• Ensure a positive patient experience across OPD, IPD, Emergency, and other hospital services.
• Handle patient complaints, grievances, and escalations with empathy and ensure timely resolution.
• Conduct patient rounds and collect feedback to identify service gaps.
• Coordinate with clinical and non-clinical departments to improve patient satisfaction.
• Monitor patient feedback, satisfaction scores, and complaint closure.
• Maintain records and prepare regular patient experience reports.

Qualification & Experience:

• Graduate in any discipline; preference for Hospital Administration or Healthcare Management.
• Relevant experience in patient relations, customer service, or hospital operations.
• Excellent communication, interpersonal, and problem-solving skills.