Patient Care Executive - Marketing & Clinical Programs

RG Hospitals; New Delhi; On-site; INR 250,000 - 400,000; Full time

Job summary

Zoho is seeking a Patient Care Executive in the Marketing & Clinical Programs department. The role handles patient calls and emails, coordinates with doctors and hospital services, and guides patients through required procedures.

Responsibilities include data entry, QA activities, and timely follow-up on patient accounts, with emphasis on emergency call prioritization and cross-department coordination. Education: Any Graduate is acceptable.

Qualifications

• Graduate of any discipline.

Responsibilities

• Answer incoming calls and emails from patients in a professional and courteous manner.
• Manage and resolve patient complaints and queries related to doctors, hospital and services via calls, email, website or other digital sources.
• Inform patients about the procedures to be followed to proceed further.
• Monitor automated systems for placing collect calls and intervene for callers needing assistance.
• Prioritize emergency calls and coordinate with concerned person/department accordingly.
• Review and follow up on patient accounts in a timely manner.
• Enter and update patient data into computer databases.
• Participate in quality assurance/quality control activities.
• Perform any other tasks as assigned.
• Participate in Continuous Quality Improvement and comply with company policies and regulatory requirements.

Education

Any Graduate

Job description

Patient Care Executive - Marketing & Clinical Programs

Department - Marketing & Clinical Programs

Designation - Patient Care Executive

Education - Any Graduate

1. Answers incoming Calls & Emails of patients in a professional and courteous manner.

2. Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing being raised via call, E-mail & through official Website as well any other digital source.

3. Assist patient by informing the procedure to be followed to proceed further.

4. Monitor automated systems for placing collect calls and intervene for a callers needing assistance.

5. To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.

6. Review and follow-up on patient accounts in a timely manner.

7. Enter and update correct patient data into the computer data bases.

8. To be involved in quality Assurance / Quality control activities.

9. To perform all the jobs as may be assigned.

10. Participation in Continuous Quality Improvement.

11. Comply with company policy and procedures and pertinent laws or regulations.