Patient Care Executive

Livlong 365; Delhi, Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Livlong invites a Platinum Care Advisor to be the dedicated point of contact for our premium clients, delivering exceptional concierge health services and coordinating personalized health and wellness requests.

You will engage with clients, internal teams, hospitals and wellness providers to ensure timely, accurate service delivery, maintain confidentiality, and identify cross-sell opportunities to meet revenue targets.

Responsibilities

• Provide exemplary, concierge health services to Livlong's premium clients.
• Coordinate end-to-end health service requests with internal teams and external partners.
• Maintain proactive communication with clients, keeping them informed about progress and updates.
• Identify opportunities for cross-sell/upsell to meet revenue targets.

Job description

Role & responsibilities

As a Physical Health Concierge Relationship Manager termed as Platinum Care Advisor at Livlong, you will be the dedicated point of contact for our premium clients. Your role is to deliver exceptional, top-notch concierge healthcare services, ensuring seamless end-to-end management and coordination of personalized health and wellness service requirements by the client. You will proactively engage with clients, internal teams and external partners to fulfill health service requests promptly and with utmost care, embodying empathy, positivity and professionalism. You will be responsible to generates revenue and meet the revenue targets by identifying cross sale/upsell opportunities based on the health needs by the customer.

• Provide exemplary customer-centric concierge services to Companys premium health clients, fostering trust and long-term relationships.
• Successfully coordinate and close health and wellness service requests within SLA timelines

Coordinate and manage end-to-end health service delivery for assigned HNI clients, ensuring all their wellness needs and requests are met efficiently.

• Ensure 24x7 availability with timely response to client inquiries.
• Liaise and collaborate with internal departments (medical teams, Network team, wellness experts, operations team, call center team, virtual concierge team) and external stakeholders (hospitals, clinics, wellness providers & Vendors) to fulfill client service requests.
• Maintain proactive and timely communication with clients, keeping them informed about service request progress, changes and health updates.
• Ensure speed, accuracy and quality in delivering all health concierge services, anticipating client needs and resolving issues promptly.
• Exhibit excellent spoken communication skills with clarity, warmth and empathy, creating a positive and reassuring client experience.
• Represent Livlong professionally and positively, maintaining high personal grooming and presentation standards.
• Adopt a solution-oriented mindset, responding to challenges with creativity and calm.
• Maintain 100% compliance with confidentiality, privacy and professional standards concerning client health information.
• Identify opportunities for cross