Patient Care Coordinator

Frontier Warehousing Limited; Kolkata District; On-site; INR 210,000 - 240,000; Full time

Job summary

MaxPetZ India in Kolkata invites applications for a Patient Care Coordinator who will be the first point of contact for clients and will support veterinarians and staff to ensure high-quality patient care. The role involves managing appointments, handling inquiries, admitting and checking out patients, and maintaining records.

You should be pet-friendly with strong English, Hindi and Bengali communication skills and be comfortable working in a fast-paced, 24x7 clinic environment.

Qualifications

• Excellent client service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience in front-office or hospitality is advantageous.

Responsibilities

• Schedule management and coordination of appointments, surgeries, and follow-ups.
• Handle client inquiries via phone, email, and in person with professional etiquette.
• Greet clients and patients, admit and check out, and maintain patient records.

Skills

Client communication

Multilingual

Hospital front-office

Job description

Job Description: Patient Care Coordinators

Location: Kolkata, India

Reports to: Centre Head / Centre Manager

About MaxPetZ India

MaxPetZ is Indias leading chain of multi-specialty veterinary hospitals. We blend state-of-the-art medical technology with a personal touch to ensure every pet is treated like family. Our mission is to provide Compassion, Trust, and Care through a "Patient First" approach.

Role Purpose

The Patient Care Coordinator (PCC) plays a vital role in delivering exceptional client service and supporting the smooth operation of a veterinary hospital. This position involves serving as the primary point of contact for clients, managing administrative tasks, and facilitating communication between clients, veterinarians, and staff to ensure high-quality patient care. The PCC must thrive in a fast-paced environment, handling multiple interruptions while maintaining a warm, professional demeanour and a passion for animal welfare.

Key Responsibilities

• Schedule Management and Coordination: Manage the veterinarian's calendar, including scheduling appointments, surgeries, consultations, and follow-ups; coordinate with clients, staff, and external parties to optimize time slots and minimize conflicts; prepare daily agendas and remind the veterinarian of upcoming commitments.
• Client Communication and Support: Serve as the primary liaison for the veterinarian's clients, handling inquiries via phone, email, and in-person; Answer incoming calls with proper etiquette, providing knowledgeable advice on animal care, hospital services, fees, and treatment options while directing complex queries to veterinarians or managers. recognize emergency cases and follow protocols for immediate referrals
• Client Relations and Hospitality: Greet clients and patients warmly upon arrival, using names to personalize interactions; Admit and check out patients, completing required forms (e.g., new client forms, vaccination histories); and create a welcoming atmosphere to make pets feel comfortable.
• Administrative and Record-keeping: Update client files and patient records accurately; scan documents; manage emails, faxes, and correspondence (e.g., sympathy cards, recalls, surgery confirmations); prepare health certificates and process returned mail; input all client communications into practice management software.
• Financial Duties: Process payments (cash, checks, credit cards) accurately; outline costs and fees positively while upholding hospital payment policies.
• Facility and Team Support: Maintain a clean, organized front office and public areas (e.g., restocking displays, taking out trash); assist with training new staff; support veterinarians on miscellaneous tasks; participate in staff meetings and continuing education.
• Other Duties: Open and close the practice following established procedures; handle deviations or unfamiliar situations by consulting supervisors; perform additional tasks as assigned to support hospital operations.
• OPD & IPD supervision and handling Help desk/Reception when required
• Coordinate Home Visits with the appropriate departments
• Deliver Medicine Role & responsibilities

Preferred candidate profile : Candidate must be Pet-Friendly and very good in communication (English, Hindi & Bengali Languages). There will Shift working as the Veterinary Clinic will run 24x7