Center Manager

Frontier Warehousing Limited; Kolkata District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

MaxPetZ India invites applications for a Clinic Manager to be the operational backbone of our multi-speciality veterinary clinic in Kolkata. You will ensure the clinical team can focus on life-saving and preventive care while maintaining a high standard of service and care.

Role emphasizes leadership in daily operations, staff management, customer experience, financial oversight, and strict regulatory compliance within a premium veterinary setting.

Qualifications

• Pet-friendly preference.
• Leadership experience in clinic or healthcare settings desired.

Responsibilities

• Oversee day-to-day non-clinical functions to ensure seamless clinic flow.
• Maintain facility hygiene and safety standards for all spaces and equipment.
• Lead local recruitment, onboarding, and duty rotations for support staff.
• Serve as Pet Parent liaison and manage customer experience initiatives.
• Oversee budgeting, billing accuracy, and daily financials.
• Ensure compliance with healthcare regulations and maintain confidential records.

Job description

Job Description

Clinic Manager (Multi-Speciality Veterinary Clinic)

Location

Kolkata, India

Reports to

Operations Head

About MaxPetZ India

MaxPetZ is Indias leading chain of multi-specialty veterinary hospitals. We blend state-of-the-art medical technology with a personal touch to ensure every pet is treated like family. Our mission is to provide Compassion, Trust, and Care through a "Patient First" approach.

Role Purpose

As the Clinic Manager, you are the operational heart of our facility. You will ensure that our clinical team can focus on life-saving as well as preventive health focused compassionate care. The following job description is drafted specifically for MaxPetZ India, incorporating our core mission of providing compassionate, world-class veterinary care and your requirements for a multi-functional leadership role.Role & responsibilities

Key Responsibilities

1. Daily Operations & Infrastructure

• Oversee all day-to-day non-clinical functions to ensure seamless clinic flow.
• Maintain our state-of-the-art facility, ensuring all medical equipment and retail spaces meet MaxPetZs high standards of hygiene and safety.

2. Staff Management & HR

• Culture Champion: Nurture a "Play as a Team" environment where diversity is celebrated and meritocracy thrives.
• Life cycle Management: Lead local recruitment, on boarding, and duty rotations for support staff.
• Performance: Conduct regular appraisals and identify training needs to keep our team at the forefront of the industry.

3. Customer Experience & Marketing

• Pet Parent Liaison: Serve as the primary point of contact for feedback, ensuring every visit is pleasant and stress-free.
• Local Outreach: Execute local marketing initiatives and community engagement programs to promote MaxPetZs specialized services (e.g., diagnostics, grooming, surgeries, IPD, 24/7 emergency).

4. Financial Oversight & Inventory Management

• Financial Rigor: Manage clinic budgets, optimize billing accuracy, and monitor daily collections and expenses.
• Inventory Control: Supervise the procurement of medical supplies, specialized pet food, and accessories, ensuring zero stock-outs of critical items.

5. Compliance & Documentation

• Ensure strict adherence to healthcare regulations, labor laws, and internal safety protocols.
• Maintain accurate medical and administrative records, ensuring total confidentiality of patient and financial data.

Preferred candidate profile

Candidate must be Pet-Friendly as MaxPetz is a premium Veterinary clinic brand. MazPetz is opening its state of Art multi-speciality Vet- Hospital cum Clinic in Kolkata very soon.