Passport Acceptance Agent

Micro1; India; Remote; INR 2,587,000 - 3,881,000; Part time

Job summary

Cashback24x7 is seeking Passport Acceptance Agents to support a short-term remote project evaluating and improving AI systems on passport topics. You will use your front-counter experience to determine if questions resemble real applicants and ensure answers are accurate and useful.

Accuracy comes first; no AI experience required beyond domain knowledge. You will write rubrics for new applications, renewals, and replacements, covering forms, fees, and processing options.

Qualifications

• Current or recent passport acceptance agent designation (post office, county clerk, library, or similar).
• 1+ years helping the public with passport applications.
• Working knowledge of forms, fees, ID and citizenship documents, and rules for minors.
• US-based.
• Able to start quickly and commit 20-30 hours/week.

Responsibilities

• Review sample passport questions and flag any that don’t sound like what real applicants ask.
• Write rubrics that define a correct, complete answer on new applications, renewals, and replacements, including forms, fees, and processing options.
• Cover identity and citizenship documents, photo requirements, and applications for minors in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Skills

Clear, precise writing

1+ years helping the public with visa/

Job description

Job Description

Role Title: Passport Acceptance Agent

Role Type: Contractor

Location: Remote

Time Commitment: 20-30 hours/week, short-term projectmicro1

micro1 is looking for Passport Acceptance Agents to help evaluate and improve AI systems on passport topics. You’ll use your front-counter experience to check that questions sound like real applicants and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

• Review sample passport questions and flag any that don’t sound like what real applicants ask.
• Write rubrics that define a correct, complete answer on new applications, renewals, and replacements, including forms, fees, and processing options.
• Cover identity and citizenship documents, photo requirements, and applications for minors in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Required Qualifications

• Current or recent passport acceptance agent designation (post office, county clerk, library, or similar)
• 1+ years helping the public with passport applications
• Working knowledge of forms, fees, ID and citizenship documents, and rules for minors
• US-based
• Able to start quickly and commit 20-30 hours/week
• Clear, precise writing

Nice to Have

• Experience with lost, stolen, or damaged passports and name changes
• Experience creating guides, checklists, or training materials
• Experience helping a diverse range of applicants, including rural and non-English-speaking customers