Postal Clerk

Micro1; India; Remote; INR 1,552,000 - 2,587,000; Part time

Job summary

Cashback24x7 is seeking Postal Clerks to assist in evaluating and improving AI systems on postal topics. This contractor role requires front-counter experience and the ability to judge real customer questions and accurate, useful answers.

You'll write rubrics for mail classes, postage, tracking, change of address, and related topics, and review AI responses against these rubrics, providing clear feedback to the project team.

Qualifications

• Current, former, or retired USPS frontline experience.
• 1+ years helping customers in person at a post office counter.
• Working knowledge of mail classes, shipping options, postage, tracking, and change of address.

Responsibilities

• Review postal questions and flag ones that don’t sound like real customers.
• Write rubrics for correct, complete answers on mail classes, postage, fees, and labels.
• Cover tracking, missing or damaged mail, change of address, and customs forms in rubrics.
• Evaluate AI answers against rubrics and flag errors or omissions.
• Share clear written feedback with the project team.

Skills

USPS frontline experience

Customer service

Clear writing

Job description

Job DescriptionRole Title: Postal ClerkRole Type: ContractorLocation: RemoteTime Commitment: 15-25 hours/week, short-term projectmicro1 is looking for Postal Clerks to help evaluate and improve AI systems on postal service topics. You’ll use your front-counter experience to check that questions sound like real customers and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

Review sample postal questions and flag any that don’t sound like what real customers ask.Write rubrics that define a correct, complete answer on mail classes, shipping options, postage, fees, and shipping labels.Cover package tracking, missing or damaged mail, change of address and mail forwarding, and international mailing and customs forms in your rubrics.Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.Share clear written feedback with the project team, working asynchronously.

Required Qualifications

• Current, former, or retired USPS frontline experience (postal clerk, sales and service associate, or retail associate)
• 1+ years helping customers in person at a post office counter
• Working knowledge of mail classes, shipping options, postage, tracking, and change of address
• US-based
• Able to start quickly and commit 15-25 hours/week
• Clear, precise writing

Not a fit: Mail carrier, mail processing, or private shipping store experience alone

Nice to Have

• Experience with international mail and customs documentation
• Experience handling missing or damaged mail claims
• Experience creating guides, FAQs, or training materials
• Experience helping a diverse range of customers, including rural and non-English-speaking communities