211 Specialist

Micro1; India; Remote; INR 1,940,000 - 3,234,000; Part time

Benefits offered by this job

Remote work

Short-term project

Job summary

micro1 is seeking a 211 Specialist for a remote, short-term project. The contractor will help evaluate AI systems by ensuring questions resemble real callers and that answers are truly helpful. Strong writing and public-benefits knowledge are essential.

The role requires 1+ year of high-volume public contact, US-based experience, and the ability to start quickly with a commitment of 10–20 hours per week. Prior crisis or resources experience is a plus.

Qualifications

• Experience as a 211 Specialist or related Information & Referral role.
• 1+ year of regular public contact (phone, chat, or in person).
• Working knowledge of public benefits and community resources.
• U.S.-based.
• Able to start quickly and commit 10–20 hours/week.
• Clear, precise writing.

Responsibilities

• Review sample questions and flag ones that don’t mirror real caller queries.
• Write rubrics defining correct, complete answers with referrals and next steps.
• Evaluate AI-generated answers against rubrics, flag errors or omissions.
• Provide clear written feedback to the project team asynchronously.

Skills

211 knowledge

Public benefits knowledge

Clear writing

US-based

Fast-start

Job description

Job Description

Role Title: 211 Specialist

Role Type: Contractor

Location: Remote

Time Commitment: 10-20 hours/week, short-term project

micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

• Review sample questions and flag any that don’t sound like what real callers ask.
• Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
• Share clear written feedback with the project team, working asynchronously.

Required Qualifications

• Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
• 1+ years of regular, high-volume public contact (phone, chat, or in person)
• Working knowledge of public benefits and community resources
• US-based
• Able to start quickly and commit 10-20 hours/week
• Clear, precise writing

Nice to Have

• Experience with crisis intervention or needs assessment
• Experience using community resource databases
• Experience creating guides, scripts, or training materials
• Experience helping a diverse range of callers, including rural and Spanish-speaking communities