Partner Support Executive

AiSensy; Gurugram District; On-site; INR 334,800 - 558,000; Full time

Benefits offered by this job

Fast-growing environment

Global exposure

Opportunity to create real impact

Hands-on experience in technical integrations

Job summary

A leading communication platform provider is seeking a Partner Support Executive to manage partner queries and support onboarding. The ideal candidate has 2–4 years of experience in customer support, a strong understanding of APIs, and excellent communication skills. You will collaborate closely with internal teams to ensure a smooth partner experience. Join a dynamic and fast-growing environment in Gurugram, India.

Qualifications

• 2–4 years of experience in partner or customer support roles.
• Strong understanding of APIs, Webhooks, and integration workflows.
• Proficiency with customer support software.

Responsibilities

• Respond to partner queries through various communication channels.
• Guide partners through onboarding and dashboard integrations.
• Maintain high-quality communication and meet SLA targets.

Skills

Customer support experience

Understanding of APIs

Proficiency with support tools

Excellent communication skills

Tools

Freshdesk

Zendesk

Intercom

Job description

Overview

About the Role – Partner Support Executive
We are looking for a Partner Support Executive who will serve as the first line of support for AiSensy’s partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. You’ll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience.

Key Responsibilities

• Partner Query Support: Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom. Maintain strong First Response Time (FRT) and meet chat acceptance SLAs. Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of 70+ words per minute.
• Partner Onboarding & Integration: Guide partners through the onboarding process and assist with dashboard integrations. Understand the unique business use cases of partners and deliver tailored support solutions. Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience. Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.

Must-Have

• 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups).
• Strong understanding of APIs, Webhooks, and third-party integration workflows.
• Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.
• Excellent verbal and written communication skills.

Good to Have

• Prior experience in SaaS customer success or technical support.
• Familiarity with CRMs and automation tools.
• Experience collaborating with internal tech and onboarding teams.
• Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem.
• Collaborate closely with cross-functional teams and leadership.
• Exposure to international partner operations and real-time WhatsApp integrations.

Why Join AiSensy?

• Fast-Growing Environment: Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact.
• Global Exposure: Collaborate with WhatsApp’s global teams and join exclusive partner events.
• Create Real Impact: Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement.
• Learn, Solve, Grow: Gain hands-on experience in technical integrations, client support, and strategic onboarding.

Learn More About Us

• YouTube Demo – Watch Now
• YouTube: AiSensy YouTube Channel
• LinkedIn: AiSensy LinkedIn