Partner Success Manager

ACL Digital; Bengaluru; Remote; INR 600,000 - 900,000; Full time

Job summary

A leading digital solutions firm in Bengaluru is seeking a Talent Acquisition Lead to manage end-to-end onboarding processes for partner merchants. Ideal candidates should possess 3+ years of experience in payments or fintech roles, along with strong administrative and communication skills. The role emphasizes coordination with various internal teams to ensure smooth partner activations, requiring the ability to multitask effectively in a remote environment. This full-time position offers growth opportunities in a dynamic sector.

Qualifications

• 3+ years of experience in relevant roles with a strong focus on partner onboarding.
• Ability to manage and prioritize tasks independently in a remote setting.
• Understanding of partner onboarding workflows or merchant lifecycle preferred.

Responsibilities

• Manage and support the end-to-end onboarding process for partner merchants.
• Coordinate with internal teams to ensure smooth activation of accounts.
• Provide administrative and operational support to the Channel Partner team.
• Maintain accurate documentation, reports, dashboards, and partner records.

Skills

Experience in payments, fintech, banking, or merchant onboarding

Administrative, coordination, and documentation skills

Excellent communication skills (written and verbal)

Ability to multitask and prioritize work

Proficiency in MS Office / Google Workspace

Job description

Talent Acquisition Lead @ ACL Digital with expertise in Talent Management

Position: Partner Success Manager

Location: Remote

Experience: 3+ Years (preferably from Payments / FinTech industry)

Employment Type: Full-Time

Key Responsibilities

• Manage and support the end-to-end onboarding process for partner merchants.
• Coordinate with internal teams (Sales, Compliance, Tech, Channel Partners) to ensure smooth activation of partner accounts.
• Provide administrative and operational support to the Channel Partner team.
• Maintain accurate documentation, reports, dashboards, and partner records.
• Track onboarding progress, follow up on pending items, and ensure SLAs are met.
• Support routine communications and updates with partner merchants.
• Assist in resolving partner queries and escalating issues where required.
• Contribute to partner engagement initiatives to improve partner satisfaction and efficiency.

Required Skills & Experience

• Around 3 years of experience, ideally in payments, fintech, banking, or merchant onboarding roles.
• Strong administrative, coordination, and documentation skills.
• Good understanding of partner onboarding workflows or merchant lifecycle (preferred).
• Excellent communication skills (written and verbal).
• Ability to multitask, prioritize work, and work independently in a remote environment.
• Strong proficiency in MS Office / Google Workspace (Excel, Sheets, Docs, etc.).

Seniority level

Mid-Senior level

Employment type

Full-time