Outreach Specialist

Konovo; Bengaluru; Hybrid; INR 500,000 - 750,000; Full time

Benefits offered by this job

Group medical coverage

Accident insurance

Robust leave policy

Hybrid work environment

Job summary

Konovo is a global healthcare intelligence company making Impact through technology-driven market research. We are expanding our hybrid Bengaluru-based team and seeking an Outreach Specialist to engage healthcare providers for paid market research, primarily via phone and email.

You will handle 100+ daily interactions, coordinate with cross-functional teams, and help grow our provider network while maintaining high-quality communications.

Qualifications

• 3+ years in English outbound or inbound call center or sales operations.
• Proactive, strategic thinker with strong analytical skills.
• Proven track record of meeting outbound targets.
• Excellent English communication, written and spoken.
• Proficient in Microsoft Office suite (Excel, Outlook, Teams).
• Adaptable in fast-changing environments.

Responsibilities

• Engage healthcare professionals to participate in paid market research by phone and email.
• Remind existing members about opportunities by phone and email.
• Communicate clearly in English with internal teams and external stakeholders.
• Ask scripted questions to assess fit for research opportunities.
• Use Excel, Outlook, Teams, Salesforce to track efforts and communicate across departments.
• Support production with independent and collaborative work to meet goals.
• Meet production targets by engaging participants and scheduling calls.
• Provide feedback on production barriers and help address issues.

Skills

English outbound calls

Call center experience

Healthcare industry

Sales operations

Analytics

Tools

Excel

Outlook

Teams

Salesforce

Job description

Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights.

Konovo provides healthcare organisations with access to over 2 million healthcare professionals and patients—the largest network of its kind globally. With a workforce of over 300 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms.

As we transition from a service-oriented model to a product-driven platform, we are expanding our hybrid Bengaluru based team. We are looking for an Outreach Specialist to contribute to our mission by helping us to engage and activate healthcare providers to participate in impactful and rewarding research opportunities. In this role you will make over 100 calls per day to healthcare providers. As Outreach Specialist you will be the voice of Konovo as you speak with Healthcare Providers across the globe about the opportunities to participate in healthcare market research that Konovo offers.

How You'll Make an Impact:

• Engage new healthcare professionals (doctors, nurses, technicians etc) to participate in paid market research via phone and email
• Remind existing members who have agreed to participate in market research of opportunities associated with their account via phone and email
• Deliver clear and effective written and verbal communication in English to both internal teams and external stakeholders.
• Ask a series of scripted questions over the telephone to determine whether research opportunities fit the prospective participant's experience
• Use Excel, Outlook, Teams, and Salesforce to track efforts and communicate across departments
• Work both independently and with colleagues and senior staff to support production
• Support operations team with independently managed phone-based tasks such as reminder, confirmation, and scheduling calls to participants in research studies
• Ensure production goals of needed participants are met through effective execution
• Provide proactive feedback about production barriers to senior team members and problem solve to address them

What We're Looking For:

• 3+ years of experience in English outbound or inbound call center or sales operations, preferably within the healthcare or life sciences industry.
• A proactive and strategic thinker with strong analytical and problem-solving skills.
• Proven track record of hitting or exceeding outbound pipeline targets
• High level of proficiency in English, enabling the ability to confidently and effectively engage with physician offices and other key contacts
• Strong communication skills, both written and verbal, and the ability to work in cross-functional teams.
• Proficiency in Microsoft Office suite (Excel, Outlook, Teams)
• Adaptability to thrive in a fast-changing environment while navigating challenges collaboratively.
• High attention to detail and proven ability to work in a fast-paced environment

Why Join Konovo?

• Be part of a mission-driven organisation that is empowering life science researchers and data scientists with the broadest ecosystem of healthcare audiences and an intelligent, AI-enabled platform — so insights aren't just collected, they're connected.
• Join a fast-growing global team with opportunities for professional growth and advancement.
• Enjoy a collaborative and hybrid work environment that fosters innovation and flexibility.
• Experience a workplace that puts employees first, offering a workplace designed for growth, well-being, and balance.
• Become a part of an organisation that prioritises your well‑being with comprehensive benefits, including group medical coverage, accident insurance, and a robust leave policy. Our employee‑centric policies ensure a rewarding and fulfilling work experience.
• Make a real‑world impact by helping healthcare organisations innovate faster.