Outreach Specialist

Konovo; Bengaluru; Hybrid; INR 400,000 - 600,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Accident insurance

Robust leave policy

Job summary

A global healthcare intelligence firm in Bengaluru seeks an Outreach Specialist to recruit healthcare professionals for market research. The ideal candidate has at least 1 year of experience in call center operations, strong communication skills, and proficiency in Microsoft Office. Join a mission-driven organization that prioritizes career growth and employee well-being while helping healthcare organizations innovate faster.

Qualifications

• 1+ years of experience in outbound or inbound call center operations.
• High level of proficiency in English for effective engagement.
• Strong written and verbal communication skills.

Responsibilities

• Recruit healthcare professionals for market research via phone and email.
• Deliver communication to internal teams and stakeholders.
• Track efforts and communicate using Excel, Outlook, Teams, and Salesforce.

Skills

English communication

Analytical skills

Problem-solving skills

Customer service experience

Sales experience

Tools

Microsoft Excel

Salesforce

Microsoft Outlook

Microsoft Teams

Job description

Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights.

Konovo provides healthcare organisations with access to over 2 million healthcare professionals—the largest network of its kind globally. With a workforce of over 200 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms.

As we transition from a service-oriented model to a product-driven platform, we are expanding our hybrid Bengaluru based team. We are looking for an Outreach Specialist to contribute to our mission by helping us to recruit healthcare providers to participate in impactful and rewarding research opportunities.

How You’ll Make an Impact:

• Recruit new healthcare professionals (doctors, nurses, technicians etc) to participate in paid market research via phone and email
• Remind existing members who have agreed to participate in market research of opportunities associated with their account via phone and email
• Deliver clear and effective written and verbal communication in English to both internal teams and external stakeholders.
• Ask a series of scripted questions over the telephone to determine whether research opportunities fit the prospective participant’s experience
• Use Excel, Outlook, Teams, and Salesforce to track efforts and communicate across departments
• Work both independently and with colleagues and senior staff to support production
• Support operations team with independently managed phone-based tasks such as reminder, confirmation, and scheduling calls to participants in research studies
• Ensure productiongoals of needed participants are met through effective execution
• Provide proactive feedback about production barriers to senior team members and problem solve to address them

What We’re Looking For:

• 1+ years of experience in English outbound or inbound call center operations, including market research, customer service, or sales, preferably within the healthcare or life sciences industry.
• A proactive and strategic thinker with strong analytical and problem-solving skills.
• High level of proficiency in English, enabling the ability to confidently and effectively engage with physician offices and other key contacts
• Strong communication skills, both written and verbal, and the ability to work in cross-functional teams.
• Proficiency in Microsoft Office suite (Excel, Outlook, Teams)
• Adaptability to thrive in a fast-changing environment while navigating challenges collaboratively.
• High attention to detail and proven ability to work in a fast-paced environment

Why Join Konovo?

• Be part of a mission-driven organisation that is empowering life science researchers and data scientists with the broadest ecosystem of healthcare audiences and an intelligent, AI-enabled platform — so insights aren't just collected, they're connected.
• Join a fast-growing global team with opportunities for professional growth and advancement.
• Enjoy a collaborative and hybrid work environment that fosters innovation and flexibility.
• Experience a workplace that puts employees first, offering a workplace designed for growth, well-being, and balance.
• Become a part of an organisation that prioritizes your well-being with comprehensive benefits, including group medical coverage, accident insurance, and a robust leave policy. Our employee-centric policies ensure a rewarding and fulfilling work experience.
• Make a real-world impact by helping healthcare organisations innovate faster.

If you’re eager to build a meaningful career in healthcare market research — and you’re smart, nice, and driven to make an impact — we’d love to hear from you!