Outlet Manager-Wellness Outlet

Zivaya Wellness Pvt. Ltd; Ahmedabad District; On-site; INR 350,000 - 650,000; Full time

Job summary

Zivaya Wellness Pvt. Ltd. seeks a confident Outlet Manager to lead our wellness and spa outlet inside Ahmedabad Airport.

This guest-facing role focuses on greeting guests, presenting services, and converting interactions into revenue while maintaining premium service standards. You will drive daily sales targets, coordinate with therapists, schedule appointments, and ensure a seamless guest experience in a busy hotel-lounge setting.

Qualifications

• Strong sales drive and ability to convert walk-ins into revenue.
• Excellent verbal and written English communication.
• Experience in hospitality or airport lounge sales is a plus.

Responsibilities

• Greet guests in the lobby with confidence and warmth.
• Introduce wellness services, express therapies, and offers.
• Generate sales by converting walk-ins through persuasive communication.
• Upsell and cross-sell services based on guest needs and time.
• Coordinate with therapists and staff to ensure smooth guest flow and appointments.

Skills

Sales oriented

Communication

Hospitality sales

People skills

Credit card sales

Job description

We are seeking a confident, outgoing, and sales-oriented Outlet Manager to represent our wellness & spa outlet inside Ahmedabad Airport. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.

Key Responsibilities

• Proactively approach and greet guests in the lobby with confidence and warmth
• Introduce guests to our wellness services, express therapies, and special offers
• Generate sales by converting walk-in guests through persuasive communication and relationship-building
• Upsell and cross-sell services based on guest needs, time availability, and preferences
• Maintain a strong presence in the lounge to maximize visibility and walk-in conversions

Revenue Generation & Promotions

• Consistently work towards daily and monthly sales targets
• Support cross-promotions with other outlets of the hotel to drive additional footfall
• Assist in executing in-lounge promotions, offers, and campaigns
• Capture guest interest efficiently

Guest Experience & Brand Representation

• Deliver a warm, premium, and professional guest experience at all times
• Act as the first point of contact and brand ambassador for the wellness outlet
• Address basic guest queries and be a single point of contact
• Ensure the outlet ambience, hygiene, and presentation meet high service standards

Operational Support

• Coordinate with therapists/staff to ensure smooth guest flow
• Support appointment scheduling and service readiness
• Follow SOPs related to service standards, hygiene, and airport compliance

Desired Profile

• Strong people skills with confidence in initiating conversations with strangers
• Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred
• Comfortable approaching guests and actively promoting services
• Excellent communication skills in English; additional languages are a plus
• Well-groomed, presentable, and professional demeanor
• Responsible, disciplined, and dependable
• Very strong sense of ownership and detailed oriented
• Ensuring world-class product and service delivery
• Willingness to work flexible shifts
• Ability to perform in a fast-paced hotel environment

Compensation

• Fixed salary plus very attractive performance-linked incentives
• High earning potential for strong sales performers

Preferred Criteria

• Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales