Outlet Manager

AccorHotel; Visakhapatnam; On-site; INR 600,000 - 900,000; Full time

Job summary

AccorHotel in Visakhapatnam, India, seeks an Outlet Manager to lead our retail operations. You will oversee daily store activities, drive revenue growth, and maintain high standards of customer service, while mentoring a diverse team.

This role requires hands-on leadership and strong financial discipline in a fast-paced retail environment. The ideal candidate has 3-5 years in outlet management, proficiency with POS systems and retail software, and excellent English communication.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or Commerce is preferred.
• 3-5 years of proven experience in retail outlet or store management.
• Strong leadership, customer service, and financial management skills.

Responsibilities

• Oversee daily outlet operations and ensure policy adherence.
• Lead and develop a diverse team.
• Achieve sales targets and profitability.
• Manage inventory and conduct stock audits.
• Deliver exceptional customer service and resolve conflicts.
• Prepare reports for senior management.

Skills

Retail operations

POS systems

Data analysis

Team leadership

Customer service

Budgeting

Inventory control

English proficiency

Education

Bachelor's degree in Business Administration / Retail Management / Commerce

Tools

Retail management software

Microsoft Office

Job description

"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking an enthusiastic and detail-oriented Outlet Manager to lead our retail operations in Visakhapatnam, India. In this pivotal role, you will oversee all aspects of outlet management, driving operational excellence, customer satisfaction, and revenue growth. As an Outlet Manager, you will be the backbone of our store, ensuring seamless daily operations while fostering a collaborative and inclusive team environment. The ideal candidate will combine strategic thinking with hands-on leadership, demonstrating a commitment to achieving organizational goals and delivering exceptional customer experiences.

• Oversee all daily outlet operations, ensuring efficient workflows and adherence to company policies and procedures
• Lead, mentor, and motivate a diverse team of staff members, fostering a supportive and inclusive workplace culture
• Develop and implement strategies to achieve sales targets and revenue goals while maintaining profitability
• Manage inventory levels, conduct regular stock audits, and optimize product placement to maximize sales
• Deliver exceptional customer service by setting high standards and ensuring team members consistently exceed customer expectations
• Analyze sales data and performance metrics to identify trends, opportunities, and areas for improvement
• Recruit, train, and develop team members, providing ongoing coaching and performance feedback
• Maintain financial records, manage budgets, and control operational expenses with analytical precision
• Ensure compliance with health, safety, and regulatory requirements across all outlet operations
• Collaborate with cross-functional teams and upper management to implement new initiatives and programs
• Address customer concerns and resolve conflicts with empathy and transparency
• Customize promotional activities and marketing strategies to drive foot traffic and customer engagement
• Monitor competitor activity and market dynamics to maintain competitive advantage in the local market
• Prepare detailed reports on outlet performance, challenges, and recommendations for senior management

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Commerce, or a related field (preferred)
• 3-5 years of proven experience in retail outlet management, store management, or similar supervisory role
• Demonstrated expertise in retail operations management and point-of-sale (POS) systems
• Strong proficiency with retail management software and data analysis tools
• Excellent leadership and team management skills with the ability to motivate and develop staff
• Outstanding customer service orientation with a proven track record of customer satisfaction
• Strong analytical and problem-solving abilities with attention to detail
• Solid understanding of financial management, budgeting, and inventory control
• Excellent communication and interpersonal skills in English; knowledge of local languages is a plus
• Proven ability to achieve and exceed sales targets consistently
• Time management skills with the ability to prioritize multiple tasks efficiently
• Proficiency in Microsoft Office Suite and familiarity with retail management systems
• Knowledge of local market dynamics and consumer behavior in Visakhapatnam or similar markets
• Ability to work flexible hours, including weekends and holidays as required
• Strong organizational skills and ability to maintain detailed records
• Resilience and adaptability in a fast-paced retail environment
• Commitment to maintaining high ethical standards and transparency in all business dealings