Outlet Manager

Theobroma Foods; South Goa District, North Goa; On-site; INR 850,000 - 1,200,000; Full time

Job summary

Theobroma Foods is seeking an experienced Outlet Manager in Goa to lead daily operations, ensure guest satisfaction, and drive sales while upholding brand standards.

You will supervise a front-of-house team, manage inventories and costs, and coordinate with HR, Supply Chain, and Finance to achieve KPIs and maintain hygiene compliance. Rotational shifts apply in a fast-paced retail environment.

Qualifications

• Graduate in Hotel Management, Hospitality, or Business Administration preferred.
• 6+ years of experience in Retail, QSR, Caf, or Hospitality with team leadership.

Responsibilities

• Outlet Operations: ensure smooth day-to-day operations and hygiene standards.
• Guest Experience: deliver exceptional service and resolve complaints promptly.
• Sales & Business Performance: achieve sales targets and improve profitability.
• Team Management: recruit, train, roster, coach, and evaluate staff.
• Inventory & Cost Control: manage stock, reduce waste, and control costs.
• Cash & Financial Management: ensure accurate cash handling and reporting.
• Compliance & Hygiene: adhere to food safety laws and maintain cleanliness.
• Administration: coordinate with HR, Supply Chain, Finance, and Maintenance.

Skills

Leadership and Team Management

Customer Service Excellence

Sales & Business Acumen

Inventory Management

Financial & Cost Control

Communication & Interpersonal Skills

Problem Solving & Decision Making

Time Management

MS Excel & POS System Knowledge

Education

Graduate in Hotel Management / Hospitality / Business Administration

Job description

Role & responsibilities

Outlet Manager

Department: Front Of The House

Reporting To: Area Manager

Job Purpose:

The Outlet Manager is responsible for managing the day-to-day operations of the outlet, ensuring excellent guest service, achieving sales and profitability targets, leading the team, and maintaining Theobroma's operational, hygiene, and brand standards.

Key Responsibilities:

1. Outlet Operations

• Ensure smooth day-to-day operations of the outlet.
• Maintain high standards of food quality, cleanliness, and hygiene.
• Ensure compliance with SOPs, FSSAI, and safety standards.
• Monitor opening and closing procedures.

2. Guest Experience:

• Deliver exceptional customer service and create memorable guest experiences.
• Handle customer complaints professionally and ensure timely resolution.
• Maintain high customer satisfaction scores.
• Build guest loyalty through excellent service.

3. Sales & Business Performance:

• Achieve daily, weekly, and monthly sales targets.
• Drive average bill value (ABV) and increase footfall.
• Improve store profitability through effective cost management.
• Execute local store marketing initiatives to boost sales.

4. Team Management

• Recruit, train, coach, and develop outlet team members.
• Prepare staff duty rosters and manage manpower efficiently.
• Conduct daily team briefings.
• Monitor employee performance and provide regular feedback.
• Promote Theobroma's core values and positive work culture.

5. Inventory & Cost Control

• Monitor inventory levels and place timely orders.
• Reduce wastage and control food costs.
• Ensure proper stock rotation (FIFO/FEFO).
• Conduct regular stock counts and inventory reconciliation.

6. Cash & Financial Management

• Ensure accurate billing and cash handling.
• Verify daily cash deposits and banking.
• Maintain petty cash records.
• Prepare daily sales reports and MIS reports.

7. Compliance & Hygiene

• Ensure adherence to food safety and hygiene standards.
• Maintain outlet cleanliness at all times.
• Ensure all licenses and statutory requirements are up to date.
• Conduct regular health and safety checks.

8. Administration

• Coordinate with HR, Supply Chain, Finance, and Maintenance teams.
• Ensure preventive maintenance of equipment.
• Submit daily, weekly, and monthly operational reports.
• Manage vendor and delivery partner coordination.

Key Performance Indicators (KPIs)

• Sales Achievement (%)
• Outlet Profitability
• Customer Satisfaction (CSAT/NPS)
• Food Cost & Wastage
• Inventory Accuracy
• Audit & Hygiene Scores
• Employee Retention
• Training Completion
• Online Order SLA Compliance
• Mystery Audit Scores

Qualifications

Graduate (Hotel Management / Hospitality / Business Administration preferred).

6+ years of experience in Retail, QSR, Caf, or Hospitality, including team leadership experience.

Skills Required

• Leadership and Team Management
• Customer Service Excellence
• Sales & Business Acumen
• Inventory Management
• Financial & Cost Control
• Communication & Interpersonal Skills
• Problem Solving & Decision Making
• Time Management
• MS Excel & POS System Knowledge

Working Conditions

• Rotational shifts, including weekends and public holidays.
• Ability to work in a fast-paced retail environment.
• Standing for extended periods and handling peak business hours.

Preferred candidate profile

• Male Only