ORM Executive

Schbang; Mumbai; On-site; INR 400,000 - 650,000; Full time

Job summary

Schbang is a full-service digital marketing and creative agency seeking an ORM Executive to monitor brand mentions and sentiment across social platforms. You will respond professionally to feedback, escalate complex issues, and develop ORM strategies to protect and enhance the brand online.

You will collaborate with cross-functional teams to implement improvements, assist in crisis management, and prepare regular reputation reports.

Responsibilities

• Monitor online platforms to identify brand mentions.
• Assess sentiment of online conversations related to the brand.
• Respond to reviews and comments professionally, addressing feedback.
• Escalate and coordinate responses for complex or sensitive issues to appropriate teams.
• Analyze online content trends to identify potential reputation threats or opportunities.
• Develop and execute ORM strategies to enhance the brand’s online reputation.
• Work with cross-functional teams to implement corrective actions and improvements.
• Assist in crisis management by monitoring and addressing online issues promptly and effectively.
• Prepare regular reports on online reputation metrics, trends, and actionable insights.
• Maintain daily, weekly, and monthly trackers.
• Liaise with clients and stakeholders and ensure client satisfaction.
• Stay updated on industry best practices and emerging trends in ORM.
• Propose and implement process improvements to enhance ORM

Skills

ORM expertise

Social listening

Sentiment analysis

Crisis management

Cross-functional collaboration

Reporting & analytics

Job description

Schbang is a full-service digital marketing and creative agency offering integrated solutions across branding, digital, social media, content, technology, and performance marketing.

With a strong focus on creativity and innovation, Schbang partners with leading brands to build impactful digital experiences and campaigns.

Designation: ORM EXECUTIVE

1. Monitor online platforms, including social media (Facebook, Twitter, Instagram, LinkedIn etc.), review websites, forums, etc., to identify mentions of the brand.

2. Regularly assess the sentiment and tone of online conversations related to the brand.

3. Respond to online reviews and comments in a timely and professional manner, addressing both positive and negative feedback.

4. Escalate and coordinate responses for complex or sensitive issues to appropriate teams.

5. Analyze online content trends and patterns to identify potential reputation threats or opportunities.

6. Develop and execute ORM strategies to enhance the brand’s online reputation.

7. Work with cross-functional teams to implement corrective actions and improvements.

8. Assist in crisis management by monitoring and addressing online issues promptly and effectively.

9. Prepare regular reports on online reputation metrics, trends, and actionable insights.

10.Manage work efficiently, generate ideas collaboratively with the team

11.Maintaining daily, weekly, and monthly trackers

12.Liaise with clients and stakeholders and ensure client satisfaction

13.Stay updated on industry best practices and emerging trends in ORM.

14.Propose and implement process improvements to enhance ORM