Orm Executive

RepIndia; Delhi; On-site; INR 250,000 - 400,000; Full time

Job summary

RepIndia in Delhi is seeking a proactive candidate to monitor and manage customer interactions across social media platforms. The role involves drafting professional, accurate responses and escalating issues to internal teams when needed.

You will maintain response records, prepare basic reports using Microsoft Office, and ensure responses adhere to guidelines while staying current with social media trends and best practices.

Qualifications

• Final-year students or freshers from any discipline are welcome to apply.
• Excellent verbal and written communication skills in English.
• Basic understanding of social media platforms and digital communication.
• Basic knowledge of Online Reputation Management (ORM) or customer response management will be an added advantage.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Good typing speed with strong attention to detail.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Monitor and manage customer interactions across social media platforms.
• Draft and publish professional, accurate, and timely responses to customer queries.
• Escalate customer concerns to the relevant internal teams whenever required.
• Maintain response records and prepare basic reports using Microsoft Office.
• Follow standard response guidelines while ensuring quality and consistency.
• Stay updated with social media trends, platform features, and customer engagement best practices.

Skills

Verbal and written communication

Social media platforms

Attention to detail

Typing speed

Interpersonal and problem-solving

Tools

Microsoft Office

Job description

Role & responsibilities

Monitor and manage customer interactions across social media platforms.

Draft and publish professional, accurate, and timely responses to customer queries.

Escalate customer concerns to the relevant internal teams whenever required.

Maintain response records and prepare basic reports using Microsoft Office.

Follow standard response guidelines while ensuring quality and consistency.

Stay updated with social media trends, platform features, and customer engagement best practices.

Eligibility

Final-year students or freshers from any discipline are welcome to apply.

Excellent verbal and written communication skills in English.

Basic understanding of social media platforms and digital communication.

Basic knowledge of Online Reputation Management (ORM) or customer response management will be an added advantage.

Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Good typing speed with strong attention to detail.

Strong interpersonal and problem-solving skills