Order to Cash Operations Specialist

8105 ASOL-Chennai STPI Company; Chennai District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Accenture is seeking an Order to Cash Operations Specialist in Chennai, aligned with the Finance Operations vertical. You will determine financial outcomes by collecting operational data/reports, performing analyses, and reconciling OTC transactions from order entry to cash collection.

The role targets professionals with 7 to 11 years' OTC/Collections experience, strong KPI focus, dispute management, and stakeholder coordination.

Qualifications

• Strong knowledge of OTC / Credit & Collections processes and KPIs.
• Dispute management and stakeholder coordination.
• Structured problem-solving and decision-making.
• Digital & Analytics exposure and dashboards development.
• Ability to interpret data and drive actionable outcomes.

Responsibilities

• Analyze and solve moderately complex OTC problems.
• Develop solutions using existing methods and adapting where needed.
• Understand strategic direction from senior management for team goals.
• Interact with supervisor and potentially with clients or Accenture teams.
• Assist or lead small teams on assignments and may rotate shifts.

Skills

OTC processes

Credit & Collections

SLA/KPI management

Dispute management

Stakeholder coordination

Data interpretation

Education

Graduation

Job description

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :-("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

What are we looking for?

Functional Skills Strong knowledge of OTC / Credit & Collections processes SLA/KPI management and performance analytics Dispute management and stakeholder coordination Process standardisation and continuous improvement Leadership & Behavioural Skills Strong people leadership and coaching skills Effective stakeholder and client communication Structured problem-solving and decision-making Risk and control mindset Digital & Analytics Exposure to collections analytics, dashboards, automation initiatives Ability to interpret data and drive actions

Roles and Responsibilities:

• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

Any Graduation About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture