Order to Cash Operations Senior Analyst-Voice

Accenture; Gurugram District; On-site; INR 1,100,000 - 1,800,000; Full time

Job summary

Accenture is seeking an Order to Cash Operations Senior Analyst in Gurugram to independently execute O2C processes, including Billing, AR, Cash Applications, and Reconciliations. You will work with a team to meet SLAs and coordinate with clients and internal stakeholders.

The ideal candidate has 5 to 8 years of experience, a graduation in finance, and hands-on SAP ERP and MS Excel skills. This is an office-based role requiring 24x7 support rotation as needed.

Qualifications

• Bachelor degree with Finance specialization is preferred.
• 5–8 years of experience in O2C operations mentioned in the job post.
• Experience handling Billing, AR, Cash Applications and Reconciliations as part of O2C.

Responsibilities

• Execute end-to-end Order to Cash operations including Billing, AR, Cash Applications and Reconciliations.
• Act as SME for team and handle client queries.
• Monitor SLAs and KPIs and ensure timely delivery.
• Coordinate with internal stakeholders for process improvements.
• Prepare and process customer invoices as per contracts and pricing terms.

Skills

O2C processes

Billing

Accounts Receivable

Cash Application

Reconciliations

SAP ERP

MS Excel

Education

Any Graduation

Tools

SAP ERP

Job description

Skill required:

Order to Cash - Accounts Receivable Ledger Maintenance

Designation:

Order to Cash Operations Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The Team Lead – Order to Cash is responsible for independently executing assigned O2C processes including Billing, Accounts Receivable, Cash Applications, and Reconciliations. The role requires strong process knowledge, adherence to controls, timely delivery against SLAs, and effective coordination with internal stakeholders

What are we looking for?

Qualifications: Bachelor - degree with Finance specializationYears of Experience :5 to 8 years

Roles and Responsibilities:

• Key ResponsibilitiesOrder to Cash Operations
• Must act as an subject matter expert for the team, should be able to handle team and client queries
• Team handling experience on paper
• Good understanding of SLAs & KPIs
• Execute end-to-end O2C transactions in line with documented SOPs and client requirements.
• Demonstrate good understanding of interdependencies between Billing, AR, Cash Application, and Reconciliations.
• Handle routine issues independently and elevate complex exceptions appropriately.
• Billing
• Create and process accurate customer invoices as per contract terms, SLAs, and pricing structures.
• Perform billing validations to ensure correctness of quantities, rates, taxes, and customer details.
• Identify, analyze, and resolve billing discrepancies in coordination with upstream teams.
• Accounts Receivable (AR)
• Maintain customer accounts and perform AR postings including invoices, adjustments, credit/debit notes.
• Monitor aging reports, open items, and account balances.
• Support initiatives to improve cash flow and AR hygiene by resolving aged items.
• Cash Applications
• Apply customer payments accurately using remittance advice and bank statements.
• Process payments received through lockbox, wire transfer, ACH, and electronic platforms.
• Analyze and resolve unapplied, unidentified, short, and overpayments within agreed timelines.
• Reconciliations
• Perform bank, cash, and AR reconciliations with minimal supervision.
• Investigate variances and ensure timely clearance of reconciling items.
• Support month-end close activities and balance validations.
• Key Skills & CompetenciesFunctional & Technical Skills
• Strong working knowledge of Order to Cash (O2C) processes
• Hands-on experience in:o Billing & Invoicingo Accounts Receivable (AR)o Cash Applicationso Reconciliations
• Experience with SAP ERP systems
• Proficient in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, aging analysis)
• Behavioral & Professional Skills
• Strong attention to detail and analytical skills
• Ability to work independently with limited supervision
• Effective communication with internal teams and clients
• Time management and SLA-driven mindset
• Willingness to support 24×7 rotational shift operations as required
• Complete Work from office

Any Graduation

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