Order Specialist

HTC Global Services; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

HTC Global Services is seeking an OTC Project Manager to lead the order-to-cash workstream, covering sales order processing, billing, accounts receivable, and collections. The role focuses on redesigning and implementing OTC processes to support business continuity and improved customer experience, working with global stakeholders across time zones.

The position requires strong PM skills, familiarity with ERP OTC modules (e.g., Oracle Order Management), and the ability to coordinate

Qualifications

• Bachelor's degree in Business, Finance, Supply Chain or related field.
• 6–10 years of project management experience, including at least 3 years in order management, billing, or accounts receivable transformation.
• Familiarity with ERP OTC modules such as Oracle Order Management.
• Understanding of end-to-end order-to-cash cycles, revenue recognition basics, and credit/collections processes.
• PMP/PRINCE2 or equivalent certification preferred.
• Strong stakeholder management with commercial and customer-facing teams.
• Excellent written and verbal English communication.
• Proficiency with Jira, Smartsheet, MS Teams, SharePoint.
• Ability to work across time zones with global stakeholders.

Responsibilities

• Develop and manage the project plan, timeline, and deliverables for the Order to Cash workstream.
• Schedule and facilitate status meetings, domain meetings, steering committee and workshop specific to OTC.
• Coordinate configuration, testing, and validation of order management, billing, and AR modules.
• Lead status meetings, prepare reporting, and support steering committee updates for O2C.
• Coordinate UAT planning and execution with business stakeholders and end users.
• Support training, communications, and change management for O2C changes.

Skills

Project management

Stakeholder management

Communication (English)

Time zone coordination

Education

Bachelor's degree in Business/Finance/Supply Chain

Tools

Jira

Smartsheet

MS Teams

SharePoint

Oracle Order Management

Job description

Position Overview The OTC Project Manager will lead the order-to-cash workstream, covering sales order processing, billing, accounts receivable, and collections. This role ensures the redesign and implementation of OTC processes support business continuity and improved customer experience

Should be able to work till 12 AM IST.

Key Responsibilities

• Develop and manage the project plan, timeline, and deliverables for the Order to Cash workstream.
• Schedule and facilitate status meetings, domain meetings, steering committee and workshop specific to OTC.
• Partner with sales operations, billing, and credit/collections teams to define future-state processes and requirements.
• Coordinate configuration, testing, and validation of order management, billing, and AR modules.
• Manage customer master data readiness activities in coordination with the Data workstream.
• Track dependencies with other workstreams (e.g., R2R for revenue recognition, Data for customer master).
• Lead status meetings, prepare reporting, and support steering committee updates for O2C.
• Coordinate UAT planning and execution with business stakeholders and end users.
• Support training, communications, and change management for O2C process changes.

Program-Level Responsibilities (applicable to all six roles):

• Adhere to program governance, PMO standards, and reporting templates/cadence.
• Participate in cross-workstream coordination meetings to manage interdependencies.
• Escalate risks and issues through defined program governance channels.
• Support overall cutover planning, go-live readiness, and post-go-live stabilization for assigned domain.

Required Qualifications

• Bachelor's degree in Business, Finance, Supply Chain, or related field.
• 6–10 years of project management experience, including at least 3 years in order management, billing, or accounts receivable transformation.
• Familiarity with ERP OTC modules (e.g., Oracle Order Management).
• Understanding of end-to-end order-to-cash cycles, revenue recognition basics, and credit/collections processes.
• PMP, PRINCE2, or equivalent certification preferred.
• Strong stakeholder management skills, particularly with commercial and customer-facing teams.
• Excellent written and verbal communication skills in English.
• Proficiency in project management tools (e.g., Jira, Smartsheet) and collaboration platforms (e.g., MS Teams, SharePoint).
• Ability to work across time zones with global stakeholders (onshore/offshore coordination).
• Strong facilitation, negotiation, and conflict-resolution skills.