Order Processing Analyst

Bottomline; India; Hybrid; INR 600,000 - 800,000; Full time

Job summary

Bottomline is seeking an Order Processing Analyst to review and set up customer contracts in systems of record, ensuring invoicing control points and accurate order flow across billing and ERP platforms. The role supports month-end close and data reconciliation across CRM, billing, and ERP systems.

Ideal candidates have 5+ years in Order Management and Billing, with a Bachelor's or Associate degree in Accounting, and proficiency in Excel, D365 ERP, and Salesforce CRM.

Qualifications

• Bachelor's degree or Associates degree in Accounting.
• 5+ years relevant experience in Order Management and Billing.

Responsibilities

• Review and set up customer contracts in systems of record.
• Manage invoices awaiting manual intervention before delivery.
• Maintain client purchase orders, addresses and contacts.
• Trigger contract commencements in CRM/ERP.
• Enter and maintain internal requirements and relay instructions to teams.
• Ensure accurate creation and maintenance of orders in billing platform.
• Coordinate with billing for invoice accuracy and recurring billing.
• Support month-end and quarter-end close activities.
• Resolve order discrepancies with Sales and operations teams.
• Maintain data accuracy across CRM, billing, and ERP systems.

Skills

Fast-paced work environment

Systems learning in control env

Microsoft Excel

Education

Bachelor's degree or Associates degree in Accounting

Tools

Microsoft D365 ERP

Salesforce CRM

Job description

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Position Title: Order Processing Analyst

Position Summary:

The Order Processing Analyst will spend majority of their time ensuring the appropriate review and setup of customer contracts into systems of record, executing on accounting control points around invoicing and executing order for invoicing of customer transactions. This role also involves the reconciliation of order, revenue and billing results to control totals and comparison to various reference points such as prior periods, disparate systems, forecasts, etc.

Essential Job Functions:

• Order/contract setup and review
• Manage internal mailbox for invoices that require manual intervention before delivery to the client
• Maintaining clients purchase order, address and contact details
• Triggering contract commencement dates in the CRM and ERP systems
• Collating requests for replacement hardware (MFA tokens).
• Entering details and maintaining an internal consolidated spreadsheet of requirements and sending instructions to the related teams/parties
• Ensure accurate creation and maintenance of orders in the billing platform.
• Coordinate with billing teams invoice accuracy, recurring billing setup.
• Support month‑end and quarter‑end close activities related to order processing and revenue operations.
• Work closely with Sales and other operation teams to resolve order discrepancies and ensure timely processing
• Maintain high data accuracy across CRM, billing, and ERP systems.
• Monitor order queues and resolve errors promptly.
• Support system improvements, automation projects, and workflow enhancements.
• Reporting on orders processed.
• Maintain SOPs, workflows, and operational checklists for order management.
• Address internal and external inquiries related to order status, billing issues, and subscription changes.
• Provide support during audits by ensuring documentation accuracy and compliance.

Required Skills:

• Ability to work in fast paced environment
• Ability to learn systems and process within a public company internal control environment
• Experience with Microsoft Excel

Preferred Skills:

• Ability to make process improvement recommendations
• Microsoft D365 ERP
• Experience with Salesforce CRM

Education and Experience:

• Bachelor's degree or Associates degree in Accounting
• 5+ years relevant experience in Order Management and Billing

Shift Timing

12:00 PM to 9:00 PM for 3 weeks (2 days office)

5:00 PM to 2:30 PM or 3:30 PM (depending on volume) in the 1st week of each month. WFH this week

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Bottomline’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.