Order Handling Specialist

Ensto; Gurugram District; On-site; INR 420,000 - 640,000; Full time

Benefits offered by this job

Open, supportive environment

Learning and career growth

Global exposure

Recognition culture

Job summary

Ensto is seeking an Order Handling Specialist to manage the end-to-end order lifecycle, provide accurate updates, and coordinate with internal and external stakeholders to ensure on-time delivery.

You will work with ERP and CRM systems, handle invoicing and master data, and support continuous process improvements while communicating in English and possibly additional languages.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Commerce, or related field.
• 1–4 years in order handling, order processing, or related roles.
• Hands-on ERP order management experience; IFS preferred.
• Experience with CRM and Microsoft 365 tools (Excel, Outlook, Teams, SharePoint).

Responsibilities

• Enter and update orders in ERP; monitor status and pricing.
• Provide timely updates on delivery, availability, and changes.
• Respond to inquiries and resolve order-related issues.
• Record and follow up on claims in CRM until closure.
• Collaborate with Care, Sales, Production, Warehouse, Sourcing and suppliers.
• Manage complex orders with care team or leader.

Skills

Customer focus

Order management

Attention to detail

Cross-functional collaboration

Education

Bachelor’s degree

Tools

ERP (IFS)

CRM systems

Microsoft 365

Job description

Are you ready to light up the world with your work and spark a brighter future through electricity?

Join the Ensto family as our new Order Handling Specialist and help us make life better with electricity-sustainably.

Ensto is an international, growth-oriented family business and technology company creating smart, reliable solutions for electricity distribution networks. For more than 65 years, our long-term and human-centric approach, in-house R&D, manufacturing, and laboratories have enabled us to serve customers with innovative, long-lifecycle solutions for overhead lines, underground networks, network automation, and smart grid technology.

Job Objective

Deliver a responsive and reliable customer experience by managing the end-to-end order lifecycle, providing accurate updates, resolving order-related issues, and coordinating with internal and external stakeholders.

Key Responsibilities

• Enter, validate, confirm, monitor, and update customer orders in the ERP system.
• Provide timely and accurate updates on order status, pricing, availability, delivery schedules, and modifications.
• Respond promptly to customer enquiries and resolve order-related issues professionally.
• Record, coordinate, and follow up customer claims and service cases in the CRM system through closure.
• Collaborate with Customer Care, Sales, Production, Warehouse, Sourcing, suppliers, and subcontractors to support on-time delivery.
• Manage complex orders in coordination with the Customer Care Specialist or Team Leader.
• Register direct deliveries, verify invoice details, and ensure complete and accurate documentation.
• Calculate and maintain transfer prices and customer master data.
• Purchase trading items, monitor supplier confirmations, and follow up on delivery or data deviations.
• Complete market-specific responsibilities and comply with applicable regional processes and regulations.
• Identify recurring order-handling issues and contribute to continuous process improvement.

Qualifications and Experience

• Bachelor’s degree in Business, Supply Chain, Commerce, or a related field.
• 1-4 years of experience in order handling, order processing, customer service, customer care, sales operations, supply chain coordination, or a related role.
• Hands-on experience with ERP-based order management; knowledge of IFS or a comparable ERP system is preferred.
• Experience with CRM systems and Microsoft 365 tools, including Excel, Outlook, Teams, and SharePoint.
• Experience in customer-facing roles involving invoicing, direct deliveries, order processing, and master data.
• Working knowledge of relevant Indian taxation terms and their application in invoicing and order processing.
• Proficiency in written and spoken English; French, Spanish, or German language skills are an advantage.

Skills and Competencies

• Customer focus and responsive communication
• Order management and order-to-cash understanding
• Accuracy, attention to detail, and strong follow-through
• Time management and the ability to manage multiple priorities
• Commercial awareness and practical problem-solving
• Teamwork, adaptability, and cross-functional collaboration
• Product knowledge, consultative selling awareness, and learning agility

What We Offer

• An open, supportive, and caring work environment
• Empowerment and ownership
• Learning, career growth, and global exposure
• A culture of celebration, recognition, curiosity, and openness

Our Culture: Feel Connected

At Ensto, we build strong connections—with our work, with one another, with our customers, and with the environment. Our international community combines the enthusiasm and encouragement of a family-owned business with the ambition of a technology leader. We welcome diverse perspectives and give people room to grow, invent, and contribute to a more sustainable future.

Ready to make the best connections? If you enjoy creating excellent customer experiences, coordinating complex order flows, and working with diverse teams, we would be pleased to hear from you. Even if you do not meet every preferred qualification, we encourage you to apply if you bring customer focus, ownership, and a strong desire to learn.